Job Description

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Pickering Casino Resort is seeking full-time Stadium Gaming Entertainers!

Under the general direction of Table Games, this position will be responsible for bringing energy and excitement to our stadium & hybrid games, building loyalty with our patrons, maximizing the service in the Stadium & Hybrid Games area, participating in promotional activities and events, and delivering a professional and exceptional level of customer service. This role will interact and partner with our Executive Hosts, Gaming Hosts, Leadership Team Members, and patrons on a regular basis. Above all, the Gaming Host will provide a true and unique entertainment value to our patrons in the Stadium & Hybrid Game areas by creating a buzz and real excitement.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company\'s vision, mission and values:

• Provides fun and exciting customer service to Guests choosing to play on Stadium & Hybrid Games;
• Responds professionally to all guest inquiries and requests;
• Engages in conversation with Guests and creates loyalty by providing personalized Guest experience;
• Using a live microphone, will attract attention to the Stadium & Hybrid Game areas, enticing guests to join in the fun;
• Build on excitement of Guests, celebrating wins with genuine enthusiasm;
• Participate in special promotions as assigned, which may include working in costumes specific to the promotion or event;
• When necessary inform the Slot Technical team of any issues with the functioning of the Stadium & Hybrid Game areas to ensure the games are operational;
• Comply with the Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures;
• Other duties as assigned by management.

Successful applicants will demonstrate the following qualifications:

• 2-3 years Customer Service experience in the entertainment or gaming industry preferred;
• Proven ability to communicate clearly and in a professional manner while injecting enthusiasm into your audience;
• Experience utilizing a live microphone to communicate and entertain in front of groups between 3-18 people, possibly more;
• Must be detail oriented with the ability to watch and engage in conversation, multiple players in a live action environment;
• Strong ability to focus and not be distracted by activities around the live Stadium & Hybrid Game play areas;
• Comfortable and able to easily adapt to new technology;
• Ability to sustain high levels of energy individually and cascading into the crowd in real time;
• Former experience in live stage theatre, or hosting entertainment venues preferred;
• Experience working with team members or independently in a live entertainment environment.
• Ability to multi-task and work under pressure in a fast-paced environment;
• Fast paced with multiple priorities, action and excitement; exposure to some conflict, distress and noise;
• Must be embracing of dressing in costumes in line with various promotions;
• Standing for extended periods, must be able to bring liveliness to the area through flair movements and energetic movements;
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario;

Candidates must be ready and willing to work at both locations, a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs - currently the schedule is 7 days a week, 18:00-03:00. Ready to embark on your next adventure?

Great Canadian Gaming