Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.



AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

OpenText is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment.

You will be joining a team that provides world class technical support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. The Technical Support Specialist will work support issues that are complex in nature and carry varying priority levels based on set standards. What the Role Offers



Resolving complex technical issues in all areas of assigned OpenText software products by analysing logs, researching issues, debugging scripts or recreating problems in-house. Focusing on the customer experience and minimising customer effort. Representing OpenText in customer communications via telephone, email, or using remote solutions (Teams, Skype, WebEx etc) to find resolutions to presented technical problems. Demonstrating curiosity and driving your own learning, pursuing new knowledge continuously to keep current with industry and product changes. Identifying and reporting software defects and feature requests. Authoring as well as update articles to contribute to our Product Knowledge Base. Working independently in a self-motivated fashion, as well as collaborating when necessary on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Meeting established service delivery guidelines such as customer satisfaction, phone-based activities, resolution, schedule adherence, case documentation and case wellness.Other duties and projects as assigned by management.

What You Need to Succeed



Previous experience working within a technical support or development environment. University/College degree within a related discipline or equivalent work experience. Proficient in UNIX and/or Linux Experience working with relational DBMS (Oracle, MS SQL Server or Postgres). Previous experience with Exstream/StreamServe is a distinct advantage Experience working with Web Application Servers (i.e. Tomcat, NGINX) Programming/scripting experience (i.e. SQL, Java, JavaScript). Knowledge of Containerization (Docker / Kubernetes) Knowledge of Cloud environment Ability to work with a positive attitude, empathy and diligence in an ever growing and changing environment. Strong ability to work multiple strands in parallel, prioritizing work effectively. Ability to adopt best practices and continuously evolve in the role.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.