Maple Armor is at the forefront of innovation in the fire alarm industry. We provide cutting-edge fire safety solutions that save lives and protect properties.We are seeking a highly skilled Senior Fire alarmTechnical Support professional to join our dynamic team. In this role, you will provide advanced technical assistance and support.
Responsibilities:
Be technical resource for system configuration solutions, sales, and products development
Provide leadership and guidance to clients in technical support area.
Visit end users, electrical contractors, consulting engineers, building owners and property management companies to present Maple Armor's products and services with sales
Provide training in technology, products, and procedures to customers, engineers, and other stakeholders.
Perform start-ups, program, download application software, and calibrate software/hardware for proper equipment and system operation.
Collaborate with Engineering, Design, and Sales teams to develop products that meet customer needs and industry standards.
Engage with customers to gather feedback and understand their needs and preferences. Communicate with product team
Monitor and report on product performance, adjusting as necessary to achieve goals.
Maintain working as-built project drawings/documentation, archive project user ?les, and execute warranty-related service calls.
Provide on-call service and scheduled service work on ?re alarm systems.
Mentoring and training junior and intermediate technicians.
System Testing Perform on-site testing, point-to-point checkout, and validate the operation. Perform verifications on new fire alarm installations as per CAN/ULC-S537.
On-Call Service Provide on-call service and scheduled service work on ?re alarm systems. Provide technical support to our industry partners.
Qualifications:
Minimum 10 years of experience in Canadian (North American) ?re alarm industry.
Bachelor's degree in engineering, electrical engineering, fire protection program or related ?eld would be an asset.
Strong understanding of ?re alarm systems and technologies.
Excellent communication, analytical, and project management skills.
Ability to work collaboratively across various departments.
Proficient in Microsoft Office and familiar with product management software/tools.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and growth.
A dynamic and innovative work environment.
Job Type: Permanent
Pay: $100,000.00-$150,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Vision care
Work Location: In person
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