Job Description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.



Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world--all in a flexible, award-winning workplace.


PagerDuty is seeking a Senior Systems Engineer to join our diverse, customer-focused team. As a Senior Systems Engineer, you will report to the Sr. Director, IT Operations & Security and be primarily responsible for designing, implementing, and maintaining our critical network infrastructure, while also supporting Systems Engineering functions.



Your work will ensure our global offices and cloud environments are highly available, performant, and secure, while our internal systems run smoothly. This is an exciting opportunity to architect and evolve our global network, apply a security?first mindset, and leverage automation across both networking and systems domains.



This role is expected to come into our

Toronto office at least 2 times per week

, so you can thrive in your new role and fully embrace being a Dutonian!


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KEY RESPONSIBILITIES

Architecture & Design

Design and implement scalable solutions across our global infrastructure--including office networks, endpoints, and cloud environments (AWS, GCP, Azure)--with a focus on reliability, security, and user experience.

Operations & Reliability

Own day-to-day operations of core infrastructure services (network, endpoints, identity, and access), ensuring availability, performance, and scalability across sites and cloud platforms.

Incident Response & Troubleshooting

Provide Tier 2/3 incident response and problem-solving for complex infrastructure issues (network, systems, and connectivity), driving swift resolution and thorough root cause analysis to minimize impact.

Security & Access Controls

Implement and maintain security controls and policies across the network and systems, including firewall rules, segmentation, zero-trust principles, and IAM (Entra, Azure AD, Okta) to ensure secure, consistent access.

Monitoring, Analysis & Optimization

Use monitoring, logging, and packet analysis tools to detect, diagnose, and remediate performance and reliability issues; proactively recommend and implement improvements across infrastructure components.

Automation & Integrations

Develop and maintain automation (e.g., Python, PowerShell, Bash, Ansible, Terraform, Workato, Zapier) to standardize configurations and streamline workflows for endpoints, network, identity, and access management.

Cloud & SaaS Infrastructure Support

Partner with infrastructure and security teams to ensure network, endpoint, identity, and SaaS integrations follow best practices in Azure, AWS, and/or GCP, supporting secure and scalable hybrid environments.

Support & Enablement

Provide advanced support to employees globally using ITSM tools such as Jira, and contribute to internal knowledge sharing and, where needed, user-facing training materials.

Documentation & Standards

Maintain clear, comprehensive documentation for infrastructure configurations, standards, runbooks, and procedures to support repeatable and reliable operations.

On-Call & Alerting

Create, manage, and respond to alerts (PagerDuty) for infrastructure services and participate in the on-call rotation to ensure 24/7 coverage.

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BASIC QUALIFICATIONS

8+ years of experience in enterprise network engineering and operations. 5+ years in a systems administration/engineering or IT support environment. Professional network certification (e.g., CCNP, JNCIP, or equivalent) or equivalent hands-on experience. Extensive experience with TCP/IP networking and routing protocols (e.g., BGP, OSPF), as well as experience with VPNs, wireless, and modern networking concepts in large-scale distributed environments. Demonstrated proficiency with network automation using Python, Ansible, Terraform, or similar tools. Experience working with IAM tools (Entra, Azure AD, Okta) and processes (account lifecycle, permissions, privileged account management). Experience supporting a mixed endpoint environment including macOS and Windows.

Technical Skills:

Deep knowledge of routing, switching, VPN, DNS, DHCP, and network segmentation. Experience with firewall platforms (e.g., Palo Alto) and network security solutions (e.g., Zscaler, Cloudflare WARP). Proficiency with packet analysis and network monitoring tools. Strong scripting skills (e.g., Python, PowerShell, Bash). Experience with configuration and patch management tools (e.g., Intune, Jamf) and asset management solutions. Experience working in cloud environments (AWS, GCP, and/or Azure), including cloud networking concepts (VPCs/VNets, peering, security groups, routing).
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PREFERRED QUALIFICATIONS

Strong background in network security, including DDoS mitigation, IDS/IPS, and zero-trust architecture. Experience designing and optimizing global WAN and hybrid cloud connectivity. Familiarity with the full VDI lifecycle, from design and implementation to optimization and ongoing maintenance. Track record of mentoring engineers, leading cross-functional technical initiatives, and influencing architecture and strategy in a global team environment. Ability to independently lead troubleshooting efforts for complex, cross-domain (network + systems) issues. Strong communication and interpersonal skills, with the ability to clearly explain complex technical concepts to both technical and non-technical stakeholders. Ability to work independently and collaboratively as part of a distributed, global team, and to influence leadership in setting group objectives and technical direction.

The base salary range for this position is 98,000 - 149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.



Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.



Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we

cannot

employ candidates residing in:

Location restrictions:

Australia:

Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada:

Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States:

Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.



People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary Comprehensive benefits package Flexible work arrangements Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs

Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses



PagerDuty is Great Place to Work-certified(TM), a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.



Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.



PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.



PagerDuty uses the E-Verify employment verification program.