Job Description

TD Description

Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

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Department Overview

Building a World-Class Technology Team at TD

We can\'t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD\'s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Business Shared Services Technology plans, delivers and operates leading technologies to the Contact Centre organizations across all lines of business at TD, in Canada and in the US. As TD is planning the design and deployment of the next wave of technologies advancements in this field, the organization is looking for exceptional professionals to join the new program team that will lead this technology and business transformation.
You will be working within a high-profile initiative, dealing with a range of technologies and experts, solution architects, voice and data engineers, developers, testers and application specialists from the bank and our partners

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate (Graduate degree preferred)
• 4+ years of experience in data analysis
• Proficiency with data mining and statistical analysis (machine learning / deep learning).
• Linguistics degree is a plus
• Experience with pattern recognition, data visualization and modeling experience
• 2+ years\' experience in Conversational BOT tuning / annotation
• Assisting voice applications development (example Google Dialogflow)
• 2+ years\' experience in analysis of speech, speech repair and fine tuning of NLU
• Extensive experience in writing utterances (conversations) to improve models
• Native or bilingual French proficiency required, Spanish is a plus.
• Familiarity with tools like JIRA and Confluence
• Experience in IVR application is a plus
• Strength in identifying root causes and implementing targeted and controlled remediation plans
• Strong verbal and written communication skills are essential
• Self-motivated team player with high energy and ability to work independently as well as within a team
• Experience working within a large-scale dynamic Enterprise environment

Hours

37.5



About This Role

As a member of the Business Shared Services Technology (BSST) team, Sr. Speech Analyst will be instrumental in developing and supporting Conversational BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.

• This role covers both Development and on-going Support for Conversational IVRs (Integrated Voice Response) BOTs
• Work with different groups in the Bank to identify opportunities for leveraging company data to drive business solutions.
• Responsible for capturing, analysing conversation data with intent mapping and providing grouping and building classifications
• Write natural conversations that solve business use cases.
• Analysis of speech, speech repair, identifying intents and improving NLU
• Develop processes and utilize tools to monitor and analyze model performance and monitor outcomes
• Do large data sets processing (audio / text), cleansing, remove data bias and verify the integrity for data analysis.
• Develop/Enhance A/B testing framework and validate model quality.
• Analyze trends and patterns and train the models to meet business objectives
• In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
• Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
• Performs tasks independently and resolves highly complex and multifaceted development related problems

Flexible Work Options

N/A

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Business Line

Corporate

Job Category - Primary

Technology Solutions

Job Family

Data/Information Mgmt

Time Type

Full Time

Employment Type

Regular

TD Bank