Job Description

SENIOR SPECIALIST, STORES TRAINER
NA Direct, Business Operations, Stores Training & Facilitation
WHO YOU'LL WORK WITH
NA Direct Business Operations, Stores Training & Facilitation Team is a diverse, inclusive, innovative and passionate team powered by Nike's mission, to deliver inspiration and innovation to every athlete*. In NIKE's dynamic and fast-paced retail ecosystem, the Sr. Specialist, Stores Trainer role serves as a key business partner to NA retail store districts, responsible for driving training excellence, elevating our retail performance and enabling store teams to deliver uniquely Nike consumer experiences. This influential position delivers supported store visits that are grounded in teamwork, creating an environment of inclusion and trust.
Reporting to the Sr. Manager of Stores Training, they will work closely with district
and territory partners, cross functionally, as one team, with a sharp focus on our Sport Offense, supporting each other in winning, and driving impact to every
athlete*.
WHO WE ARE LOOKING FOR
The Sr. Specialist, Stores Trainer will deliver Nike's in-store training programs and should bring strong leadership, coaching, and facilitation skills. They will work as part of a core team that is distributed across North America, including Canada and Puerto Rico, collaborating virtually across time zones. They will travel and visit 1-3 store districts weekly, ensuring each store in their area is seen at least once per quarter. The ideal candidate is self-aware and skilled in navigating change and growth in people and retail. They excel at building inclusive, trusting training environments and experiences that value diversity. They think strategically and stay organized while balancing multiple priorities and deliverables.

• Bachelor's degree in business, Human Resources, Education, or a related field

(or equivalent combination of education and experience).

• 2+ years of experience in retail training, learning & development, or store

leadership; prior experience with athletic or lifestyle brands is a plus.

• Demonstrated ability to facilitate engaging group training and one-on-one

coaching in a fast-paced retail environment.

• Exceptional communication, presentation, and relationship-building skills.

• Strong organizational abilities; capable of managing multiple priorities and

locations across 1-3 distinct districts.

• Proficiency with digital learning tools and technologies; experience with learning

management systems (LMS) preferred.NIKE, Inc.

• Passion for sports, fitness, and the Nike brand; commitment to personal and

professional growth.

• Willingness and ability to travel regularly between stores and districts,

sometimes with short notice.

• Fluency in English (additional languages are a plus, depending on district needs).

• Flexible, adaptable, and positive attitude in dynamic and evolving environments.

• Ability to travel overnights and weekends, domestically by airplane, car or train is

required approximately 15-20% for Team oZsites, conferences, large-scale
training activations.
- In some markets, you will be required to travel domestically by airplane,
car or train with overnight stay for approximately 30-50% for store visits,
based on district alignment.
- Relocation is not offered for this role

• Must possess a valid Canadian driver's license and have a passport for travel to the United States.

WHAT YOU'LL WORK ON
The Sr. Specialist, Stores Trainer supports Nike's Sport Offense strategy by
creating training awareness and accountability, driving action that shapes the
consumer experience and elevating the performance of store teams across
multiple retail store districts. This results-driven training leader oversees
supported store visits, fostering strong relationships while implementing Nike's innovative in-store training solutions that align with the company's retail strategies and brand values. By serving as a mentor, educator, and change agent within 1-3 districts, our Sr. Specialist, Stores Trainer positively impacts every store team member and empowers them with the knowledge, skills, and confidence to deliver unparalleled service, drive sales, and embody the Nike mission.

• You will deliver training expertise for 1-3 districts, supporting 15-20 stores on

average and conducting one store visit for each store location per fiscal quarter.

• You are highly collaborative with Territory and District Partners focusing on the

Retail District Director fostering a partnership based on trust by transparent
communication and understanding their districts challenges and goals. You will
guide their training recognition, accountability and coaching to the
recommended stores in their districts. You will cultivate and foster strong
partnership with the Retail Brand Marketing and other partners to integrate brand
activations, sport moments, and seasonal product launches into training,
enhancing engagement and product expertise. You will share your best practices
and drive training consistency across the territory through collaboration with
other Sr. Specialist, Store Trainers, Territory Operations Partners and in Territory
meetings.NIKE, Inc.

• You create awareness, accountability and drives action through a concise and

actionable store-visit report that outlines the purpose of the training visit, key
observations, positive training achievements, identified gaps and clear
recommendations.

• You will facilitate in-store training to the store team that equips them with strong

product knowledge, service skills, foundational operations expertise, ensuring
alignment with Nike's retail vision and performance goals. You will lead greater-
scaled and targeted training sessions at the marketplace, Territory or Geo level,
including capability-value drops, leadership certification, and onboarding, to
address business needs, skill gaps, and compliance. You will facilitate the rollout
of new programs and initiatives, ensuring smooth and consistent adoption
across stores to include some Stores Development Programs.

• You will conduct supported store visit for at least four hours facilitating in-store

training of new or existing programs to the store leadership team followed by
experiential and practical application training on the sales floor or back of house.
Providing hands-on coaching, collaborative problem-solving and support as they
practice new skills. You will spend a majority of your work week conducting
supported store visits with time to prepare and recap each store visit. You'll
prepare by evaluating training performance measurements and metrics to
include our retail learning management system, consumer survey and store
performance data. Sr. Specialist, Stores Trainers will submit formalized recaps
to drive action, creating awareness and accountability.

• You value the improvement and eZicacy of Nike's training programs by

evaluating, assessing, tracking participation and completion, and staying
informed on industry trends. You will communicate progress, completion and
spotlighting stores that demonstrate training excellence.

• You model Nike's values, culture, and commitment to diversity, equity, and

inclusion, and help identify and develop future Store Trainer talent.

• You will be responsible for managing your own travel budget and expenditures.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
For more information, please refer to
(In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), 2005, and the City of Toronto's Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants can make their needs known when contacted for interviews.)

Skills Required