Job Description

About the Team

PetSmart\xe2\x80\x99s Canadian Home Office (CHO) is home to approximately 50 full-time associates who work in departments such as Human Resources, Merchandise Buying and Pricing, Replenishment, Marketing, Finance, Space Planning and more. The small but mighty team at the CHO supports the operations of 140+ PetSmart stores in Canada and works closely with counterparts at PetSmart\xe2\x80\x99s global corporate headquarters located in Phoenix, Arizona. We also share the Canadian home office with our colleagues at PetSmart Charities of Canada\xe2\x80\x94an independent, registered charity dedicated to reducing pet homelessness and supporting the bond between people and pets.

About the Location

This position may be considered Hybrid based on PetSmart\xe2\x80\x99s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

About the Job
The Senior Site Merchandiser (eCommerce) is essential in translating and implementing merchandising and Digital strategy into the online shopping experience. The Senior Site Merchandiser will be responsible for executing fundamental aspects that create the functionality of the e-commerce business and driving customer-centric experiences to grow their respective business. The person in this position will work closely with Buying and Marketing teams to enhance and merchandise the online assortment, elevate key events, and deliver a seamless customer journey. The successful candidate:

• Manages day-to-day responsibilities of the of the e-commerce site, inclusive of publishing content, analyzing and acting upon business trends, and site maintenance
• Serves as subject matter expert to round table partners
• Collaborate with enterprise owners & contributors of key digital initiatives

• Accountable for the delivery of new capabilities, with clear understanding of the capabilities and processes for implementation
• Analyze reporting to identify performance trends, high level results against KPIs, insights, and recommendations for future activations
• Communicate results to the organization and use the information to drive digital merchandising tactics

• Works with Marketing partners to ensure clarity of messaging and end-to-end landing experience is optimized for all marketing vehicles that strengthen customers to site
• Supports and assists with key E-Commerce initiatives, IT projects, presentations, reports or any other assigned tasks
• Work closely with cross functional team to create new digital experiences which fulfill PetSmart\xe2\x80\x99s \xe2\x80\x9cAnything for Pets\xe2\x80\x9d promise

KEY COMPETENCIES attributed to creating service include, but are not limited to the following:

Knowledge Skills and Abilities

• Highly organized with effective time management and project management skills
• Ability to initiate multiple projects
• Ability to manage tight deadlines in a fast-paced environment
• Ability to identify process improvement opportunities and trends
• Ability to work independently with minimal direct oversight
• Proven ability to manage against change in an ambiguous environment
• Coachable and passionate for continuous self-improvement
• Excellent problem-solving skills \xe2\x80\x93 able to identify, analyze and propose solutions to various technical and business issues
• Excellent computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word
• Exhibit professional and entrepreneurial initiative

EDUCATION and/or EXPERIENCE

• Bachelors degree in Business, Merchandising, Marketing or equivalent work experience
• 3+ years of Merchandising, Digital Marketing, E-Commerce or Analyst experience

About the Culture

Our Canadian Home Office is truly that, a home office. It\xe2\x80\x99s a place where individuals across various departments can align their passion for pets with their desires for professional growth. You\xe2\x80\x99ll be a part of a close-knit team, while still being a part of a large, best-in-class retailer. And while the team may be smaller, the results are impactful! The Home Office boasts a large, open concept with natural lighting and serves as the perfect setting for office events. An active social committee hosts fun-filled events including contests, bake-offs, off-site events, and volunteer efforts, and they are always trying to out-do the previous event! PetSmart is an equal opportunity employer committed to diversity and inclusion. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
PetSmart is an equal opportunity employer committed to diversity and inclusion. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.