Job Description

About Us:

We build bonds. Bonds build growth.



At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a

Sr.

Research Manager

, you will have your hands on the wheel as we drive the future of loyalty.



As a

Sr.

Research Manager

, you will be responsible, along with team members, for survey design, analysis, drawing insights, report-writing, and ensuring the quality of our execution and deliverables. You bring an inquisitive nature, have attention to detail, and strive to deliver excellence in all that you do.



Our client relationships are extremely important to us, and you will be a big part of that. You will act as a consultant and partner and will be responsible for maintaining positive and trustworthy working relationships with our valued clients. You will convert the client's questions, concerns, and investigations into insights and business recommendations based on data.



As the

Sr.

Research Manager

, you will

:

Develop, plan and manage the project critical path and timeline to meet the forecasted delivery deadline. Lead the development and execution of comprehensive research and program evaluations strategies that align with Bond's long-term goals. Mentor and develop analysts and others, fostering a culture of continuous learning and professional growth. Spearhead initiatives to innovate research design and reporting methodologies, ensuring Bond remains at the forefront of industry trends and client needs. Perform quality assurance checks at all steps of the study to meet our company standards. Collaborate with data analytics, program designers and client delivery specialists in the design, development, execution and reporting of marketing research studies which meet the client's business objectives. Identify and communicate client-relevant insights from data. Lead and manage end-to-end research initiatives with a strong focus on

quantitative methodologies

, including survey design, data analysis, and statistical modeling, while also incorporating

qualitative approaches

to deliver comprehensive, actionable insights that inform strategy and decision-making. Manage and own the project schedule, budget, financials, scope and scope changes, objectives and objective changes. Manage global, multi-faceted project to meet our company and client quality standards for study delivery. Provide leadership to project team members by directing their activities in a manner that successfully meet client project objectives. Represent Bond Brand Loyalty in client and supplier interactions. Keep abreast of industry and sector trends.

Are You the One:

A post-secondary degree or diploma in Business, Business Administration, Marketing, or a related discipline. At least 5+ years of proven experience in a senior marketing research role, focusing on customer engagement and loyalty programs. Demonstrated

experience in leading large-scale research projects and teams

, with exceptional leadership skills to inspire and guide diverse teams toward common goals. Track record of delivering actionable insights that drive business success. Proven expertise in developing and executing strategic plans, with strong analytical capabilities. Proficiency in

statistical tools such as

SPSS

, and a solid foundation in mathematics or statistics, ensuring data-driven decision-making.

Proficient in designing surveys and dashboards using

Qualtrics

, including question logic and branching and data integrations. Outstanding communication and interpersonal skills, including professional business English, with the ability to build and maintain positive relationships and lead cross-functional teams toward shared goals. Excellent organizational and time-management skills to handle multiple tasks in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite, including advanced expertise in Excel, strong skills in Outlook, Word, and PowerPoint, and familiarity with software tools such as MS Dynamics, paired with exceptional skills in listening, analysis, attention to detail, prioritization, problem-solving, and decision-making.

Why Bond?

Joining us means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?

If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.