Job Description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!Reporting to the Senior Manager, PMO Complex Solution within the Rogers Business Service Delivery organization, the Senior Project Manager will occupy a critical position responsible for the overall successful execution of projects for Rogers Business customers. The Senior Project Manager will work with internal stakeholders as well as external vendor partners throughout the project lifecycle. The Senior Project Manager will also assist the Rogers Business Sales team as required to understand the scope and importance of commitments to Rogers Business customers. This position involves direct contact with clients.What you'll do:Accountable for the planning and successful delivery of large, complex, cross functional projects on-time, within scope and budget.Overall management of the relationship with the end client throughout the entire project lifecycle, acting as the main point of contact between them and Rogers Business' vendor partners.Coordinates internal resources and third parties/vendors for the flawless execution of the project.Management of the contractual relationship between the client and Rogers Business vendor Partners.Manage vendor resource planning and address resources performance issues.Establish the processes to support delivery operational excellence. This includes project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.Creates and maintains comprehensive project documentation tracking of all tasks, dependencies and deliverables, including Project Charter, Project Plan, Issue and Action Log, Risk Management Plan, Communication Plan, Status reports.Analyze, evaluate, and overcome program risks and produce program reports for Senior Management and stakeholders.Sets and continually manages project expectations while appropriately delegating and managing deliverables with engagement, development and testing teams.Define in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversee the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW.Ensure the services delivered by the vendor conform to what has been contractually agreed to between the client and the vendor, and monitoring the delivery of said services against the agreed to schedule, quality, scope and budget.Closely manages all changes to project scope, schedule and cost.Manage the financial aspects of the contract (billing for services, following-up on payments, etc).Review and approves consultant and partner billable hours and expenses each week, and review and approve client invoices before they are sent.Act as the escalation point when issues arise with vendor's resources / services and manage any dispute or conflict.Track and report the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan leveraging Project Management methodology, tools & templates.Conduct executive level briefings &/or escalations.Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business.Develop strong, positive cross organization relationships with internal groups to include industry units, account teams, and product groups, as well as with vendor partners and customers.Works creatively, collaboratively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.What you'll bring:10+ years of project management experience delivering large, complex projects, preferably in the telecommunications industryExpert knowledge of the Software Development Life Cycle (SDLC)Excellent written and verbal communication and leadership skillsSolid conflict resolution, risk management and time management skillsExperience managing large scale projects and programsOutcome orientedExecutive stakeholder mgmt. experienceExtraordinary organizational savvy with exceptional partnering skills and good relationships across all functions.Proven change leader.Knowledgeable of industry and related trends.Excellent customer facing skillsEntrepreneurial, highly motivated and adaptableExceptional ability to persuade, convince, negotiate with influence to support objectivesPMP certification is requiredAbility to obtain security clearance for Federal, provincial and municipal governmentsEnglish writing and speakingDriver licence validGood understanding of governance model and quality control mechanismTechnical Project Experience:Cloud Call Center applicationsVoice Services - SIP, Unified communications. Microsoft Teams services & offeringsWireless technologyWireline technologyLAN, WAN, VPN, Firewall, Infrastructure, MPLSWi-Fi (WaaS)Data Center/ Cloud applicationIoTIT knowledge - configuration mgmt, software development, test cases coordination for Client UATWhat's in it for you?We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support

Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest

Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

**Travelling: Travelling will be requiredWe thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a Criminal and Credit background check. To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Coordination
Requisition ID: 319085At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Posting Notes: Rogers BusinessLocation:Brampton, ON, CA Toronto, ON, CA Winnipeg, MB, CA Calgary, AB, CABeing a Rogers team member comes with some great perks & benefits including:xc2xb7 Health & well-being benefits
xc2xb7 Donation matching
xc2xb7 Paid time off for volunteering
xc2xb7 Wealth Accumulation including: Pension plan & Employee stock options
xc2xb7 Generous employee discounts
xc2xb7 Leadership development, Mentorship, and Coaching programs*available for full-time and part-time permanent employees, some restrictions applyLooking for career guidance and inspiration?Catch up on the latest episodes of podcast with Dr. Sonia Kang.

Rogers Communications