Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You\xe2\x80\x99ll Be Doing

As a member of the CIBC Retail Lending Service team, you will focus on the needs of our clients and business partners and are passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification. As a Senior Processor Operations Management, you will be accountable for handling complex, ambiguous, high risk transactional investigations for banking centres. You will expedite resolution to issues using independent judgement and analytical thinking to conduct in-depth research using multiple systems/reports to determine the nature of the problem, verify work and provide guidance. You will act as a point of contact to assist and consult with Banking Centre teams, providing support to ensure resolution of lending and non-lending exceptions. You will ensure customer satisfaction is maintained, productivity standards are achieved, and Service Level Agreements are met or exceeded.

At CIBC we enable the work environment most optimal for you to thrive in your role. You\xe2\x80\x99ll have the flexibility to manage your work activities within a hybrid work arrangement where you\xe2\x80\x99ll spend 3 days per week on-site, while other days will be remote.

How You\xe2\x80\x99ll Succeed

Analytical - Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data.

Communication - Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written. Contacting clients and/or internal/external partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.

Teamwork- Prioritize, organize workload and coordinate activities of the team by collaborating to ensure deadlines are met and pending items are reviewed regularly. Assist with training of new and/or temporary staff to provide support to peers in learning and understanding process, procedures and guidelines.

Technical - Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.

Who You Are

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile, because it\'s the right thing to do.

You\xe2\x80\x99re goal oriented. You\xe2\x80\x99re motivated by accomplishing your goals and delivering your best to make a difference.

You\'re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You\'re passionate about growing your knowledge. You have a keen sense of curiosity.

You\xe2\x80\x99re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds in Canada).

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Montreal-1155 Rene Levesque

Employment Type Regular

Weekly Hours 37.5

Skills Business Operations, Escalation Management, Office Administration, Operations Management, Organizing, Policy Interpretation, Prioritization

CIBC