Job Description

Provides clerical and administrative support to the human resources (HR) department.

Essential Functions

Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring backFedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates). Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable. Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.) Maintains personnel files for all employees . Provides support on auditing, reviewing, and processing the human resources paperwork and forms. Generates, compiles, and distributes HR reports. Participate in special projects, to include job fairs and retention/engagement events, etc. Provides support to HR Department as needed Must maintain confidentiality and perform all duties in accordance with company policies and procedures Additional Operations essential functions: Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management. Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution Performs other duties as assigned.

Minimum Education

High school diploma or GED required.

Minimum Experience

Three (3) years of experience required in HR clerical support or related area.

Knowledge, Skills, and Abilities

Software skills, including use of Microsoft Office software and web-based applications. General business skills such as typing; data entry and review; and use of phone, copier, and fax. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. Knowledge or policies and procedures relating to HR administration. Customer service skills necessary to effectively and professionally respond to requests. Verbal and written communication skills necessary to explain complex and/or confidential information. Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. Ability to analyze, review, and make recommendations. Ability to mentor, coach, and act as a knowledge resource to other employees.J

Qualifications Requises:

Transparence Salariale:

Salaire:

Details Supplementaires:

SHIFTS : Mon - Friday (8-4pm)

DENI DE RESPONSABILITE

Cette description de poste est generale et ne pretend pas enumerer ni etre interpretee comme une liste exhaustive de toutes les fonctions, responsabilites et qualifications exigees des employes dans ce poste. Le ou la titulaire devra effectuer toute autre tache assignee, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succes les formations periodiques et maintenir les accreditations annuelles si applicable, et travailler sur differents quarts selon les besoins operationnels. Les titulaires au Quebec doivent etre bilingues (francais et anglais). En plus des criteres habituels de selection, les candidats aux postes exigeant la conduite comme competence fondamentale doivent detenir un permis valide (ex. classe 5, G ou 1[AZ]) et presenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois precedant la candidature. Les candidats seront egalement evalues selon : 1) leur releve annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs resultats aux evaluations de conduite administrees.

Enonce sur l'equite en emploi

FedEx valorise la diversite et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, a l'image de notre clientele et des communautes que nous servons. Nous offrons un environnement securitaire et respectueux ou chaque personne peut s'epanouir. Nous invitons particulierement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautes culturelles et 2ELGBTQ+ a soumettre leur candidature. Notre equipe des ressources humaines adaptera le processus de recrutement selon vos besoins specifiques.