Job Description

Why This Role Matters

At

Roadpost

, our mission is to keep people

connected and safe--anywhere on the planet.

Whether empowering backcountry explorers, supporting remote workforces, or assisting emergency teams, we enable vital communication when it matters most. Learn how we change lives through ZOLEO Rescue Stories.


As we embrace an

AI?first organizational vision

, this role is pivotal to our future. Reporting to the

VP of Operations

, the

Sr. Manager, Operations & Supply Chain

will champion two transformative initiatives:

Steering the

2026 implementation of a new ERP Inventory and order management modules

, replacing our current Linnworks inventory and order management system. Leading the

3PL vendor transition

to elevate logistical agility and efficiency.

You'll also lead a high-performing

5-person Production Team

, including a Team Lead, with responsibility for logistics, inventory management, RMAs, and order handling/fulfillment. This role is key to ensuring

operational excellence and transformation across Roadpost and ZOLEO

.

What You'll Do

1. Lead ERP & Inventory System Transformation

Take full ownership of the

ERP Inventory and order management module replacement

- covering

inventory, PO management, order fulfillment, shipping

, and

3rd party channel integrations.

Leverage

AI tools

to assist in project scoping, data mapping, SOP development, system testing, user training, and change management. Bridge

ERP consultants

and internal teams to ensure a seamless rollout.

2. Drive 3PL Vendor Rollout

Lead evaluation, selection, onboarding, and integration of a new 3PL partner. Utilize

AI-powered workflows

for KPI, SLA design, and process automation. Ensure a smooth transition from our existing 3PL provider. Own integrations with the

ERP

,

Amazon FBA/MCF, EDI

and other platforms.

3. Operational Insight, Enablement & Collaboration

Document core workflows and support training to drive

ERP adoption

. Analyze KPIs to identify trends, issues, and improvement opportunities. Collaborate across teams to align on business goals and minimize risks.

4. Manage the Production & Fulfillment Team

Lead a skilled 5-person team

, including a Team Lead, in handling pick/pack/ship, RMAs, inventory, and logistics. Foster a culture of accountability, innovation and continuous improvement.

Qualifications & Skills

Must-Have

5+ years

in

ERP implementations

,

inventory systems

, and

3PL integrations

. Proven

project/change management

skills and

AI tool adoption

experience. Hands-on experience with

Sage

,

NetSuite

, or

Linnworks

.

Leadership

in

logistics or fulfillment

, managing small operational teams. Strong competencies in

process documentation

, SOP creation, and system testing. Excellent analytical, communication, and stakeholder coordination. Degree in Business, Operations, Supply Chain, or equivalent experience.

Nice-to-Have

Exposure to

satellite/telecom environments

(e.g., ZOLEO). French proficiency (verbal and written).

What Success Looks Like

ERP implemented on time and on budget

, with strong adoption and improved data accuracy. Smooth

3PL migration

, yielding

cost efficiencies

and

service enhancement

. A

motivated and efficient

team throughout the transition. Measurable KPI improvements in

fulfillment

,

inventory accuracy

, and

forecasting

. Active use of

dashboard

and

AI

tools to inform and drive business decisions.

What We Offer

Competitive Pay:

Market-aligned compensation reflecting your impact.

Completion Bonus:

A performance-based bonus awarded upon successful completion of the contract term and key project milestones.

Flexible Work:

A hybrid model that balances collaboration and lifestyle flexibility.

Paid Time Off:

Vacation and sick days to help you rest, recharge, and stay well.

Learning & Development:

A continuous learning environment that encourages experimentation and includes access to a professional development budget.

Inclusive Culture:

A values-driven, collaborative, and supportive workplace.

Note

: This is a 12-month maternity leave replacement contract (September 2025 -September 2026).




5jtptWKEIS