Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.



AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

TheOpenText Cloud is a purpose-built managed service environment, specifically constructed to provide customers with optimum service delivery for OpenText products.This role supports solutions primarily from the ADM and ITOM catalogs. The ideal candidate has a proven ability to hire, develop, and lead successful teams, with strong operational expertise, a mindset for AI adoption, and advanced knowledge in change and incident management processes.

As a Sr Manager, Infrastructure you will:

Serve as a hands-on technology leader with strategic vision. Build strong cross-functional partnerships with Support, Engineering, and Product. Lead customer onboarding and SaaS migration initiatives. Drive scalability and efficiency through continuous practice improvements. Ensure high availability and operational stability across environments. Foster a culture of innovation and AI-first thinking. Champion change and incident management best practices. Oversee 24x7x365 support operations, ensuring global team collaboration and technical alignment.

What you need to Succeed:

5+ years leading SRE, SaaS Operations, or Cloud Systems Engineering teams. Proven track record in hiring, developing, and managing high-performing technical teams. Hands-on experience with SaaS platform operations and migrations. Deep expertise in cloud infrastructure, particularly AWS and GCP (monitoring tool experience a plus). Familiarity with ADM and ITOM catalogs is beneficial. Proficient in scripting and automation using PowerShell, Ansible, Terraform, etc. Solid understanding of the Microsoft stack (.NET, C#, SQL, Azure). Strong grasp of ITIL-based change and incident management, ITSM practices, and security, backup, and recovery strategies.

One Last Thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.



Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.