Job Description

As a Sr Field Service Technician at Honeywell, you will have the opportunity to join our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.




You will report directly to our Sr. Field Service Supervisor and you'll work on customer sites based out of our Markham, Ontario office.




In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of commercial and government buildings, health care facilities, airports and correction facilities. In this role you will help our customers to use technology to improve productivity and increase the value of services provided to our many different customers.




The primary focus is to provide continuing service support for Honeywell's Commercial Controls Building Automation HVAC systems.

Key Responsibilities

Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Quality Control Systems. Troubleshoot and solve system and process related problems. Perform sensor verification and calibration. Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports. Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication. Provide 7 X 24 emergency on-call support to customer and technicians on a rotation schedule with other Honeywell Technicians. Manage, coordinate, and deliver small projects with minimal supervision. Work with Service Manager to identify and prepare pricing to be utilized in proposals to Honeywell customers. Provide support to Sales/Estimation Team for quoting new opportunities on building automation systems. Provide guidance and support to junior technicians.

YOU MUST HAVE

Post-Secondary education in an engineering or technical field with knowledge of HVAC Minimum of 6 months of experience within technical or business field Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act. Able to work after hours to attend urgent calls on a rotational basis on call A Class G driver's license

WE VALUE

Minimum of 1+ years of experience within technical or business field Training/Certification on Honeywell software programming tools. Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite. Demonstrated ability to use tools and test equipment. Self motivated individual with good communication and interpersonal skills and the ability to recognize and sell system enhancements Previous technical/installation experience Previous customer service experience.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here .



Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code.



Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.