Job Description

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

Part of the OpenText America's Employee Relations team, reporting to the Director of Employee Relations, the Employee Relations Senior Manager is a key member of the newly developed Employee Relations Centre of Excellence. This is a hybrid role, Tuesday, Wednesday and Thursday in either Waterloo or Richmond Hill, Ontario Canada.

The Employee Relations Senior Manager is an individual contributor who will provide coaching, consulting, expertise and mentorship to Leaders, HR staff, and employees on Employee Relations matters such as performance management, offboarding, policy management, grievance/investigations management, leave management, HR Legal matters, compliance and accommodation, in support of the Employee Relations centralized team model. The Employee Relations Senior Manager will also lead and/or take the lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER Centre of Excellence function. They will participate in the interviewing, selection, onboarding, training, coaching and evaluating of team members. They will be a subject matter experts with a high level of expertise in North American Employment Legislation and practices with a particular focus and high level of expertise in U.S. and/or Canadian legislation.

What the role offers:

Coach, mentor and evaluate members of the Employee Relations team. Consult with Leaders on performance cases, assisting them with delivering feedback in an objective manner that is intended to motivate employees to improve, while also providing solid documentation for performance cases. Mainly in a lead capacity, investigate issues by assembling investigation team, gathering all relevant facts, interviewing critical witnesses, reviewing similar cases, and using knowledge, judgment and experience, to recommend course of action to leadership; assisting with the implementation of corrective actions and/or disciplinary procedures Handle complex and emotionally charged issues with composure, addressing situations objectively and without bias. Mediate issues between employees to minimize workplace conflict. Experience with policy management including drafting new policies and/or making improvements and edit to existing policies to respond to changes in the work environment or legal landscape. Oversee complex leave situations in collaboration with HR Shared Services, Benefits and other relevant parties, to ensure leaves are handled in accordance with policies, practices and that communication is clear for all parties, including the return to work process. Partnered with Legal and in collaboration with relevant HR parties and the business, will analyze facts, provide input and recommend course of action to achieve resolution of HR Legal matters that may arise. Interpret and apply applicable labor and employment laws in the U.S., Canada, Mexico, Brazil and other countries in the America's as we continue to grow Assist Leaders with diagnosing and resolving issues through proper questioning techniques, active listening skills and risk assessment. Lead the America's compliance-based responsibilities in alignment with the OpenText global governance framework. Deeply understand and apply Company policy/procedure/best practices and applicable law while consulting with Leaders, to reduce risk to the Company. Collaborate with internal legal counsel on issues as appropriate and external legal when approved and necessary. Support for organizational merger and acquisition activities as needed. Monthly& quarterly reporting on Employee Relations matters, interpreting data and making recommendations for positive change in the work environment. Establish and maintain credibility throughout the organization and ensure strict adherence to confidentiality and sensitivity in handling all aspects of private data and confidential matters across the HR team and organizationally.

What you need to succeed



o

Bachelor's degree or equivalent HR experience. 12+ years HR experience with a particular focus, emphasis and strength in Employee Relations. Excellent written and interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow up questions. Demonstrated ability to handle difficult or volatile situations/individuals effectively and to mediate in situations where required. Ability to conduct investigations in a neutral and timely manner. Demonstrated ability to use sound judgment and maintain confidentiality. Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time, collaborate with and lead resources to deliver consistent results and bring initiatives to successful completion. Excellent ability to analyze difficult and complex situations with a proven track record of recommending optimal solutions. Ability and desire to effectively mentor, develop and coach partners and team members Highly self-motivated and able to work autonomously while instinctively keeping all relevant parties properly informed. High level of expertise/knowledge and understanding of America's Employment Law with focus on the United States and/or Canada Strong Business Acumen with experience working as part of a large global organization. High degree of business ethics and transparency. SHRM-SCP or similar certification would be an asset. Fluency in French a strong bonus Fluency in Portuguese would be an added bonus

One Last Thing

OpenText is more than a corporation--it's a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don't just have a culture--we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.