Job Description

Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.
If thats you, lets work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do:
Under the direction of the Manager, this position is responsible for developing, supporting, and executing online merchandising and promotional initiatives, coordinating, and reviewing content for campaigns (across various online & offline channels) with a primary focus on the wireless line of business. In addition, this position supports website enhancements and works cross-functionally daily across digital, merchandising, marketing teams. This role also works to identify any process & system issues that arise, that effect the online customer experience - identifying and communicating improvement opportunities and future enhancements Specifically, You Will:
Merchandising Operations and Promotions:

• Leads & supports merchandising and marketing online (desktop & mobile) promotional activity for the Staples Wireless and Wireline lines of business, including setting up and maintaining banners, product collections and landing pages
• Adapt and react quickly to market activity while focusing on customer experience
• Aid in the creation and process building for the wireless and wireline lines of business for the Staples site team
• Work with key parties and stakeholders to provide direction and determine the best approach based on defined business objectives
• Ensure process adherence across Merchandising / Marketing teams to collect and execute promotions for all online product offers including but not exclusive to SKU level messaging, coupon setup and SKU flag maintenance
• Continually improves online promotional experience and execution by utilizing website enhancements, customer feedback/reviews, sales data, site metrics and other sources.
• Timely execution of website Banners for impacted pages - landing pages, product category pages, etc.
• Consults on product taxonomy - working with SEO, search, analytics, content and merchandising to ensure consistent execution and optimal customer experience
• Supports and represents digital Site Ops team for website and mobile enhancement projects - helping define requirements, test functionality and train team members on system changes
• Work closely with translations team to ensure accuracy, consistency and timely execution of promotions on all French digital channels
• Leads or participates in special projects as required.

Communication/Relationship Management:

• Effectively maintains strong cross-functional relationships with merchandising, content, marketing, SEO, Search/Analytics, site operations, IT support, creative and publishing teams to ensure smooth implementation and maintenance of merchandising initiatives
• Collaborate with key vendor partners to develop and execute online promotions to enhance online customer research and presentation
• Manage communications with product vendors / manufacturers to ensure that online execution adheres to both Staples & Vendor style guidelines.

Qualifications Some of what you need:

• Completion of post-secondary education with focus on ecommerce or related experience
• Advanced knowledge of web site structure and functionality
• Ability to work in a fast-paced environment
• Experience with content management systems (CMS) such as Contentful
• Strong understanding of eCommerce software and platforms
• Strong analytic skills using Omniture and Google Analytics
• Strong computer skills and an ability to learn new software / processes is critical
• Working knowledge of MS Office and familiarity with databases/ cloud systems.
• Ability to handle multiple projects and tasks, problem solving and managing to deliverable dates.
• Strong oral/written communication and interpersonal skills
• 3-4 years of website operations management.
• Communications/Business Marketing management degree preferred.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

#Bringyourpassion
#LI-Hybrid

Staples