Job Description

Here at UKG, our purpose is people\xe2\x84\xa2. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at #WeAreUKG

Description & Qualifications

Description UKG is seeking a Senior DevOps Engineer III to join our internal engineering operations and support team. In this role, your customers are engineers throughout the rest of the organization. Your responsibilities will vary daily with a constant goal of providing timely, first-class support and environment operations to Engineers as part of an Agile team.

This position requires customer focus, excellent organizational skills and the ability to work both alone and as part of a team. The ideal candidate will have hands-on experience in DevOps, cloud infrastructure or SaaS engineering preferably with GCP knowledge. This position requires excellent communication skills and attention to detail.

Responsibilities and Duties

• Provide technical support for all engineering (non-production) environments, infrastructure, and systems including Microservices deployments, upgrades, and maintenance.
• Automate repetitive tasks with scripts, code or tools like Ansible.
• Implement and maintain monitoring and alerting systems to ensure that engineering environments are running effectively at all times
• Follow runbooks as well as utilize troubleshooting skills to restore service quickly in the event of an outage with a sense of urgency.
• Actively monitor the application & infrastructure in engineering environments, react to alerts properly and perform root cause analysis.
• Perform validations after scheduled changes within specified maintenance windows ensuring proper functionality.
• Provide day-to-day support to 1000+ engineering organizations through a support queue following stated SLAs and processes.
• Candidate is expected to insist on high-standard deliverable from solution providers and to customers driving customer focus and customer obsession
• Enhance knowledge base documentation used throughout engineering to allow self-service wherever possible.
• Must be a team player who can mentor other team members, conduct demos, and share knowledge.

Qualifications Required Qualifications:

• BS/BA Degree in Computer science or another Engineering discipline
• 5+ years experience in a technical support role or 3+ years of engineering/DevOps experience with a strong support mindset.
• 5+ years\' experience using Linux (Redhat /centos is a plus).
• Experience with any of the mentioned configuration management tools like Ansible, Chef, Puppet, or scripting languages such as Python, Java, Bash, or PowerShell to automate the setup and management of servers.
• Knowledge of cloud computing platform Google Cloud Platform (GCP), AWS, Azure
• Experience with CI/CD tools like Jenkins, GitLab, team city etc. to automate the deployment process.
• Experience in working in a team and collaborating with developers, testers, and other stakeholders.
• Excellent communication skills to convey complex technical ideas to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with Infrastructure as Code (IaC) tools like Terraform to automate the creation of infrastructure.
• Experience with monitoring and logging tools like Splunk
• Knowledge of networking concepts like TCP/IP, DNS, Load Balancers, etc.
• Understanding of security concepts and practices like Identity and Access Management (IAM), encryption, etc.
• Version control systems like Git for source code management and collaboration.
• Agile Methodologies: Knowledge of agile methodologies like Scrum for software development and delivery.

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Disclaimer

*Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Ultimate Kronos Group