Sr Customer Support Representative (vetify Fulfillment Representative)
Job Description
The Vetify Fulfillment Rep (Sr Customer Support) will assist Connect Cloud end-users maximize the use and value of the application. Vetify Fulfillment supports both the Connect application and the underlying compliance and qualification business process. End-user entry points into Avetta Customer Service include, phone, chat, web tickets and end-user self-service. The work performed by a Vetify Fulfillment rep is fast paced, challenging and rewarding work assisting Avetta customers realize full value from Avetta Cloud applications. Avetta Vetify fulfillment provides a career progression that allows high performers to quickly achieve promotions and salary/bonus increases based on learning and achievement of exemplary Customer Satisfaction.
If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance. If on a hybrid schedule, the first 4-8 weeks would be fully in office for training.
Pay rate: $21.00 CAD/hour
This position starts on November 17 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT).
RESPONSIBILITIES:
Help end-users navigate the Avetta Cloud application Assist end-uses in making payment of their Membership Fees Verify technical documents submitted by end-users Record details of inquiries, comments and complaints Communicate and coordinate with internal departments to resolve Customer requests Record end-user reported defects and product gaps Handle and resolve customer complaints when necessary Conduct all customer interactions in a manner that presents Avetta in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Avetta
MINIMUM QUALIFICATIONS:
Superior communication skills - both written and oral Meticulous attention to detail Strong multi-task skills An aptitude for learning online software systems Excellent troubleshooting and problem-solving skills Working knowledge of desktop productivity applications (Word, Excel, etc.) Passion/desire to help Customers Self-motivated Desire to learn both new technology and new business processes Friendly presence and helpful attitude; good interpersonal skills and ability to work well with
METRICS THAT MATTER:
Green flag completion percentage Call and email count * CSAT and NPS scores
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Job Detail
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Job IdJD2998812
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, CA, Canada
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EducationNot mentioned