Job Description

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do--powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The primary goal of each Customer Success Manager is to ensure that each customer can successfully use OpenText Core Application Security services and that they renew their contracts. The CSM is responsible for post-sales documentation and daily customer scan requests. They interact directly with Project Managers (PM), Auditors, Testers, and the customers to ensure all services are delivered in accordance with applicable Product Service Descriptions and Service Level Agreements (SLA).

What the role offers:

The CSM role is driven by the individual requests of the OpenText Core Application Security customer.Daily activities of a CSM typically fall within the following responsibilities:

Ensure customers are successful using the Core Application Security portalo Manage the customer relationshipo Onboard new customerso Manage customer contract renewalso Coordinate Core resources (where appropriate)o Submit feature requests for customerso Respond to activity in Help Center channels (Tickets, Email, Phone Calls)o Troubleshoot customer issues within the Coer portalo Manage vulnerability reviews with customerso Schedule meetings with customers (based on support level)o Conduct quarterly service reviews with customerso Forecast customer usage for possible product expansiono Manage and track customer entitlement consumptiono Maintain accurate customer information in CRM toolso Hybrid - 3 days onsite

What you need to succeed:

3 - 4 years in Customer Success, Sales, Customer Service, or Project/Program Management (or equivalent)o College Degree or Military background preferred o Knowledge and Skills: o Customer-focused service and sales experience preferredo Organized and detail-orientedo Excellent written and spoken communication skillso Ability to quickly learn new systems, platforms, and understand how these affect customerso Proficiency in Microsoft Office to provide accurate and informative reporting artifacts to customers, management, and team members

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.