Job Description

About Us:

Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half the Fortune 100. Our customers include the world\xe2\x80\x99s largest financial institutions, intelligence agencies, and critical infrastructure companies.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you\'re ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Sr. Customer Success Manager Summary:

The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers\xe2\x80\x99 business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers\xe2\x80\x99 strategic goals.

What You\'ll Do:

Be the client advocate and product specialist for assigned customers

Develop and implement scalable methods for communicating best practices to customers

Identify at-risk accounts, and take appropriate action and/or escalate as needed

Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training

Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers

Regularly monitor customer health, and communicate results with regional sales team, support and renewals team

Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

Work closely with customer on renewal during the Customer Journey for optimal retention.

Create direct relationship with sales teams to drive expansions

Review client requests with technical support, product management and regional sales team and escalate as necessary

Schedule and conduct regular reviews with customers and communicate results

Develop, prepare, and nurture customers for advocacy

Be responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.

What You\'ll Bring:

BA/BS preferred or equivalent experience

4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer

Knowledge of privilege access management and cybersecurity best practices

Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level

Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions

Competency with Salesforce and Customer Success Management platforms

Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment

Excellent verbal and written communication skills

Bonus if you Have:

Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.

Delinea Culture & Benefits:

Why work at Delinea?

\xc2\xb7 We\xe2\x80\x99re passionate problem-solvers doing our part to make the world a safer place.

\xc2\xb7 We invest in people who are smart, self-motivated, and collaborative.

\xc2\xb7 What we offer in return is meaningful work, a culture of innovation and great career progression!

At Delinea, our core values are STRONG\xe2\x80\x94Spirited \xe2\x80\x93 Trust \xe2\x80\x93 Respect \xe2\x80\x93 Ownership \xe2\x80\x93 Nimble \xe2\x80\x93 Global \xe2\x80\x93 and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including full suite health and wellness plans (specific to individual country plans), generous discretionary time off (DTO), and paid holidays. We support all families with paid leave, specific to individual country plans, for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

Delinea