Job Description

Line of Business: Other
Customer Service Representative
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. In this role, you will be answering customer phone calls and providing clear, reliable support to customers and internal partners.
What You'll Be Doing
Respond to customer calls with professionalism and accuracy
Support order entry, scheduling, and product inquiries
Resolve issues by coordinating with internal teams
Maintain detailed and organized customer records
Contribute to a positive customer experience through effective communication
What Are We Looking For
Ability to work well with others while also performing independently
Confidence leading phone conversations and guiding customers
Strong attention to detail and accuracy in all tasks
Ability to stay composed and effective under pressure
Clear, respectful, and solution?focused communication skills
Work Environment
This role operates within an office?based, customer?focused environment that involves regular interaction with internal departments, external partners, and customers. Occasional site visits or offsite communication may be required to support operational needs. Daily responsibilities involve using computers, phone systems, and digital platforms to manage customer orders and inquiries.
What We Offer
Competitive base salary $62,640.00 - $75,160.00 and Industry leading benefits package, including health, dental, and wellness
Pension plan with an automatic company contribution as well as matching contributions and RRSP options
Opportunities for training, development, career growth within a global organization
Supportive and collaborative work environment
Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

Skills Required