Job Description

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We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.
Responsibilities:

• Handle incoming and outgoing customer inquiries with professionalism and efficiency.
• Verify client information and establish appropriate payment arrangements.
• Prepare, review, and send necessary documentation to customers.
• Maintain accurate records of all customer interactions in the internal system.
• Assist with evaluations and documentation related to Total Loss claims.
• Support departmental activities and complete additional tasks as needed.
• Utilize Salesforce and other CRM tools to manage customer data and communications.
• Collaborate with team members to ensure excellent service delivery.

Requirements:

• Fluency in both written and spoken French and English, with a focus on oral communication.
• Completion of a university degree or college diploma.
• Strong credit history, demonstrating financial responsibility.
• Proven ability to provide exceptional customer service.
• Quick learner with the ability to work independently and show initiative.
• Excellent organizational and time management skills.
• Experience with Salesforce or similar CRM systems.
• Familiarity with collections, claim administration, and related processes.

Skills Required