Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What you\'ll be doing

The Sr. Consultant, Commercial Banking Strategic Programs is responsible for providing consultation to the business in areas of performance analysis, client experience, business development, and other activities to help internal clients achieve their business goals. The role works with minimal supervision to build, manage and implement aspects of client experience and advice effectiveness, to assist in providing a consistent experience for both clients and employees. Using deep knowledge in your field of expertise, the role develops and implements acquisition opportunities to support business growth, working with the business to develop comprehensive implementation plans to appropriate distribution channels. The Senior Consultant, Commercial Banking Strategic Programs exercises considerable judgement for decision making on complex issues, assisting in communication of the results of business segments through internal reporting and analysis to support understanding of the performance for further communication internally. The role manages and evolves a comprehensive performance analysis process in coordination with senior management.

At CIBC we enable the work environment most optimal for you to thrive in your role. You\xe2\x80\x99ll have the flexibility to manage your work activities within a hybrid work arrangement where you\xe2\x80\x99ll spend 1-3 days per week on-site, while other days will be remote

How you\'ll succeed

Strategy & Planning- Build, manage and implement people change management plans related to strategic programs affecting Commercial Banking employees and clients. Enhancing the client experience and building employee capability, including delivering sales tools, employee development programs, and business development activities. Including the development and implementation of initiatives to support employee talent development and business growth across Commercial Banking.

Growth & Process Improvement- Provide input, analysis and perspective to business leaders on the development and implementation of initiatives for Commercial Banking that enhance the frontline\xe2\x80\x99s ability to deliver against financial and non-financial targets. Including: improving the client and employee experience, new client acquisition, growth and retention of existing clients and drive overall revenue growth.

Develop and implement a strategy to grow share of wallet for existing clients and/or enable acquisition of new business clients by:

• Working with partners, both product, channel and risk, to participate in the development and implementation of sales and training programs for all stakeholders, inclusive of leaders, partners and RMs to support the field in their development and delivery to clients.
• In collaboration with the Director, Client Experience, define success metrics, and create the tools and reporting necessary to complement and measure the success of programs and training. When appropriate, ensure that all aspects of People Change Management are considered.\xe2\x80\x8b

Leveraging Relationships & Program Management- Act as an advocate for Commercial Banking employees and clients, providing a segment voice on broader CIBC projects to support their success and ensure a positive experience. Ensures all programs/initiatives reflect the ideal employee and client experience. Lead and/or participate in projects related to Client Experience by maintaining close working relationships with key business partners to create understanding and influence business strategies, priorities, and direction. Ensure business objectives can be converted into improved client experience and business results.

Who you are

• You\'re motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
• You\xe2\x80\x99re goal oriented. You\xe2\x80\x99re motivated by accomplishing your goals and delivering your best to make a difference.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You act like an owner. You thrive when you\'re empowered to take initiative, go above and beyond, and deliver results.
• You\'re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You\'re passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 23rd Floor

Employment Type Regular

Weekly Hours 37.5

Skills

Analytical Thinking, Change Management, Client Relationship, Collaboration, Communication, Consulting, Customer Experience (CX), Detail-Oriented, English-French, Implementation Planning, Project Management, Reporting and Analysis, Strategic Programs, Teamwork

CIBC