Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You'll Be Doing
You'll be joining CIBC's Capital Markets Global Transaction Banking Technology team to work on agile delivery projects to design and build a strategic, scalable, client-facing Corporate Cash Management solution. As a Sr. Consultant Business Systems Analysis, you'll act as a lead to help define project scope, refine requirements, ideate viable solutions, help groom product backlog, mitigate roadblocks and guide the end-to-end implementation process. You'll be leading workshops to gather, analyze and document business requirements that align to business objectives and CIBC enterprise standards. You can effectively create stakeholder management plans to achieve rapport, consensus & buy-in, and to resolve challenges & conflict. You'll collaborate with a diverse team (product owners, development team, UI designers, architects, business SMEs, process engineers, internal partner tech teams, external vendor) to build flexible, innovative solutions that deliver a best-in-class client experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
How You'll Succeed

• Requirements Elicitation and Solution Design - Create strong relationships and lead discussions with stakeholders to elicit business, and non-functional requirements. Proven experience with clarifying scope and documenting requirements as either User Stories or in a BRD. Facilitate functional solution design discussions to ensure traceability to requirements and alignment to project objectives.
• Critical thinking and Detailed Analysis - Proven ability to methodically uncover and validate current state during the discovery phase. Prepare documentation in the form of process flow diagrams, swim lane diagrams, system & data workflows, and use case models. You are passionate about solving problems. You enjoy investigating complex problems and making sense of information.
• Leadership - Lead end-to-end project implementation as a subject matter expert and collaboratively work with a diverse team of technology and project professionals to achieve goals. You don't just identify problems but actively work to find innovative solutions, often by leveraging domain knowledge and critical thinking. You easily navigate ambiguity and provide leadership to resolve complex problems. You operate at both tactical and strategic levels, understanding the short-term needs while keeping the long-term business objectives in mind.
• Communication - Highly effectively at leading & facilitating meetings. Ability to clearly articulate goals & objectives to ensure discussions are outcome oriented. Fluidly adjust communication style, level of detail, and content to effectively communicate with stakeholders from different groups across the organization.
• Agile Project Delivery - Experience with agile project delivery on a large-scale and complex program structure. Experience with epic alignment, grooming product backlog, user stories refinement, sprint planning, scrums & retrospectives. Ability to adapt to technology partners who follow either Agile, Waterfall or hybrid project methodologies. Knowledge of the SLDC cycle and CI/CD pipeline release process.
• Relationship Management - You have the ability to establish and build healthy working relations and partnerships with clients, vendors and peers. You are known for being able to articulate meaning with clarity, conciseness and confidence. You can explain complex ideas clearly and effectively to diverse audiences. You can easily handle complex situations with your masterful communication, interpersonal skills, empathy, active listening and conflict management. You have a proven track record for building trust & rapport with business stakeholders and technology partners.

Who You Are

• You can demonstrate experience with 5+ years in a Business Analyst or Business System Consultant role in Capital Markets or comparable financial domain, leading large projects and designing solutions. Highly articulate and a great relationship builder with excellent problem-solving ability. Ability to work on multiple initiatives and tasks yet stay organized, focused and outcome oriented in a high-pressure environment. Proficient with JIRA, Confluence, Excel, MS Visio, other Microsoft office applications, SQL, JSON, XML, Putty, Swagger, and Postman. Experience with SWIFT ISO20022 standards, Kafka, and Python are an asset.. It is an asset if you have product knowledge of corporate transaction banking product and services, cash and liquidity management and process flows for various payment types such as SWIFT, FEDWIRE & ACH.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-81 Bay, 23rd Floor
Employment Type Regular
Weekly Hours 37.5
Skills Agile Delivery, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Technical Writing

Skills Required