Job Description

What is the opportunity?
You will be a key contact for Group Insurance account management including post sales activities, complex contractual and plan design inquiries, and installation of new business through client strategy.
What will you do?

• Identify cross-selling opportunities and provide superior service in order to achieve regional sales targets as well as promoting group block retention and persistency rates within the Region
• Accountable to resolve client/advisors inquiries by determining appropriate action for complex issues, both internally and externally, with minimal management involvement, in addition to proactively recommend solutions and ideas when resolving problems
• Establish relationships with producers and group plan administrators
• Assist Sales Consultant with identifying opportunities for additional premium, participating in advisor meetings, preparing documents, ordering reports, etc.
• Process termination of policies, transfer of Agent of Record, plan design changes, legal name changes, billing etc.
• Maintain accurate producer contact information through Salesforce.com and Licensing and Compensation

What will you need to succeed?
Must have

• Group Health and Dental knowledge
• Valid Ontario driver's license and insured vehicle
• Proven oral and written communication skills
• Excellent time management
• Account management and problem resolution skills
• Excellent presentation skills

Nice to have

• Product knowledge for all Group lines of business is preferred
• Minimum of 4 years in the employee benefit service industry
• System knowledge - Salesforce.com, Content Manager, Microsoft Office, Group Portal, etc

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

Job Skills
Additional Job Details
Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City: Mississauga
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: INSURANCE
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-09-24
Application Deadline: 2025-10-13
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Skills Required