Job Description

Description

Join our team

We are Canada\'s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.

The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We\'re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.

Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, and Australia.

Find your people and your purpose

Are you a decisive problem solver who takes pride in building beautiful products? You belong here.

We\'re a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. Youwill work alongside a diverse group of designers, developers, testers and product specialists with vast experience in the digital health industry and a genuine excitement to do meaningful work.

Bring your ideas and watch them grow.

Here\'s the impact you\'ll make and what we\'ll accomplish together

You will be joining our core Collaborative Health Record team, acting as an essential bridge between senior product management, design and our engineering teams to bring key solutions to life for the thousands of physicians and healthcare providers we serve. As Senior Business Analyst -Collaborative Health, you will work closely with the Senior Product Manager, Product Owner and Technology leads to identify, design, validate, prioritize and progress user stories through our agile product development process.

What you\'ll do

• Collaborate with our Agile/Scrum teams to actively manage and ensure appropriate prioritization of the backlog, own agile ceremonies as a key stakeholder, to drive the product forward
• Work closely with developers to ensure that we\'re building the right products that help our customers fulfill their business needs
• Own and groom stories in the backlog, establish acceptance criteria, drive prioritization inthe backlog, and obtain customer validation that the product meets customer and program priorities while maintaining technical integrity
• Organizing and facilitating requirements-elicitation sessions with internal stakeholders
• Working closely with Quality Assurance to ensure that the products are working to specification
• Be an advocate for software support escalations and investigations as required
• Creating User Stories according to the requirements, while making sure that they deliveron our high bar for usability and are actionable by Development Leads
• Develop & maintain high quality documentation to enable optimal user experience andsupport
• Provide industry perspective and product experience for qualifying the recommendations.
• Leverage internal team discussions to enhance best practices, technical & functional knowledge and ensure that the same are shared across teams

Qualifications

What you bring

Bachelor\'s or equivalent degree in Business Administration, Communications, Design,Computer Science, Computer Engineering, or related field
In-depth knowledge of Agile process and principles, SAFe Agile experience a bonus
5 or more years experience in a business analysis or product owner role
3 or more years working in an agile/scrum team
A natural curiosity for problem solving and critical thinking skills
Strong relationship building, negotiation and leadership skills; ability to persuade and lead a squad of diverse stakeholders
A passion for innovative solutions and trying new things to solve old problems
Advanced technical and documentation skills, including strong working knowledge of Google Workspace Apps.
Experience creating clear and concise reports and giving presentations
Demonstrated ability to deliver to deadlines, multi-task, and to re-prioritize when needed

Nice-to-haves

• Prior experience in the healthcare technology industry
• Design thinking background and experience
• Avid user of Slack emojis and gifs
• An insatiable appetite for modern and emerging technologies and tools
• Knowledge of Jira
• Business Analysis and/or Product Management certification/education an asset

#Li-Remote

Midpoint Base Salary: $83,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation can be above or below the listed pay, based on knowledge, skills, location, performance and experience. Depending on the position, the pay type is either hourly or salaried. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more \xe2\x80\xa6

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We\xe2\x80\x99re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus