Job Description

Position Summary:

Westcorp wishes to hire a capable Residential Building Operator for our largest residential asset in Edmonton, AB. Windsor Park Plaza and Lofts comprise two 28-storey towers, a 5-storey building, totalling 752 units, and Diversions, a sizeable amenities space with a salt water pool, fitness centre, and much more. We are recruiting a dynamic, energetic, hands-on building operator to oversee the building systems for these assets. This position will work closely with the WPP Property Manager, and as a key member of the residential property management team, the Residential Building Operator will assist in managing a comprehensive maintenance program for the properties with an overall goal of maximizing and maintaining their value. This role is an integral part of the maintenance team and will ensure that industry-leading customer service and facilities levels are provided to all stakeholders.

Who You Are:

You have an analytical mindset with the ability to identify and resolve issues promptly You have exceptional organization abilities, attention to detail, and accuracy You are an agile high performer who can collaborate effectively and hustle independently You are a strong communicator with proven conflict-resolution skills You understand the importance of a predictive and preventive maintenance program and always adhere to that

Key Responsibilities:

Assist with managing the predictive and preventive maintenance programs on all building equipment and HVAC systems, and creating and maintaining service logs for all: Water Treatment Programs Fire Systems testing and monthly operations All site-specific operations Ensure that life safety systems (emergency generators, fire alarm systems, elevators, phones, etc.) operate efficiently. Perform regular inspections of buildings, inside and out, and identify and rectify any general maintenance issues on the asset (i.e. check all doors, roofs, signage, lighting, etc., for proper operation, wear and tear maintenance requirements, etc.). Troubleshooting and performing repairs to prevent equipment or system failures. Oversee the monitoring of Honeywell and Siemens systems. Prioritize and schedule all work to meet deadlines efficiently and on time. Assist with the preparation or turnover of suites during month-end, for resident move-ins/outs. Provide assistance and backup with College Plaza commercial operations and for our Edgeway property when required. Provide support, training and mentoring where/when necessary for the maintenance team. Liaise with outside contractors to obtain costs and estimates for various work, ensure compliance with building rules and regulations, and assist and monitor contractors as required. Coordinate capital work projects by creating a scope of work, overseeing and adhering to Westcorp's procurement process, and ensuring all work is completed within required timelines and in a quality manner. Submit all paperwork and invoices received from contractors and ensure that they are accurate and meet all agreements. Assign POs as required to contractors. Inspect all contract work, ensuring all deficiencies are rectified and that the integrity of the asset is not compromised. Keep accurate records of all work and transactions. Field questions promptly and professionally. Deliver exemplary customer service to internal and external customers. Respond to emergency after-hour calls and participate in a rotational on-call service for the pertinent properties. You must have a flexible schedule to allow availability during the month-end when it occurs on weekends. Maintain and oversee the irrigation systems for the College Plaza property. Manage all pool operations. Maintain the cleanliness and safety of the mechanical, electrical, elevator, and storage rooms. Assist with seasonal tasks such as snow removal and landscaping when the team requires extra assistance. Other duties as assigned.

Required Skills and Abilities:

Minimum five years of relevant experience in a similar role at a residential high-rise building is required A 4th Class Power Engineering ticket is required Advanced knowledge of mechanical systems and operations Strong technological skills are a must, as Westcorp is a technologically sophisticated organization that utilizes multiple software options Must be highly proficient in English, written and verbal communication abilities Knowledge of Honeywell EBS and Siemens Apogee DDC systems is required Swimming pool maintenance certificate is an asset, and must be obtained in the first 6 months if not in possession of one Flexibility to work in a rotational on-call service and month-ends, which may include weekends Exceptional communication ability Ability to work with minimum supervision Strong interpersonal skills Possess a sensational customer service philosophy Highly organized, results-oriented, and with the ability to work in a multi-functional team environment Strong ability to build a positive and professional relationship with tenants, contractors and co-workers Ability to work independently and as a team player, and can adapt to a variety of tasks Must be able to work independently with minimum supervision Must be flexible and willing to change roles, tasks or responsibilities as required Appearance must be neat, clean and polished You must have your own tools Must have own vehicle and valid driver's license Security clearance required upon offer of employment In alignment with our Westcorp Values: Integrity, Vitality, Accountability, Results, Collaboration, Learning and Innovation

Working at Westcorp:

Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in and manages residential, commercial, and hotel properties. Westcorp operates in Edmonton, Calgary, Kelowna, and Bonnyville, and they are committed to significant growth in the coming years. Based on its existing development land holdings, Westcorp confidently expects to double the size of its portfolio in the next 5-7 years.



Westcorp is proud to be an equal opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.



Westcorp employs 200 people with decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development.



Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the 'best of class' and the best new entrants to the real estate field, Westcorp provides:



Our Westcorp Values of Integrity, Vitality, Accountability, Results, Collaboration, Learning, and Innovation Competitive wages Comprehensive benefits package including a Health Spending Account Employee assistance program Career plan Recognition programs Professional development learning An exceptional work environment * A mentoring culture