Soul Foods Group of Companies is a family-owned business, established in the UK and expanded into Canada, comprising three global brands, KFC, Starbucks and Taco Bell. Soul Foods Group has established a highly experienced and capable leadership team with extensive industry experience. Importantly, we\xe2\x80\x99re devoted to our employees around the globe and the unique culture we\xe2\x80\x99ve built, where pride is infectious and translates to satisfied guests at each of our restaurant locations. Soul Restaurants Canada comprises of Restaurants including KFC and Taco Bell brands. Individual units vary in size, sales, budgets dependent on location and asset type. The Assistant Manager will support the Restaurant Manager in overseeing all aspects of the restaurant business. Through coaching, developing, motivating and engaging all in store employees create a culture to be proud of. Through \xe2\x80\x98beat year ago\xe2\x80\x99 mentality you will ensure the continued growth and success of the brand by developing and communicating a breakthrough strategy which delivers outstanding business results Responsibilities: Manage Store to achieve sales, profit, people and customer targets, while adhering to company policies, procedures and standards. Achieving consistent results through team management within an increasingly complex restaurant environment. People \xe2\x80\x93 20%
Responsible for providing leadership in the restaurant \xe2\x80\x93 recognizing and motivating Shift Managers, and Team Members; coaching and training the team in order to achieve operational excellence
Must consistently demonstrate HWWT2 principles and utilize HWWT2 recognition programs
Ensure Occupational Safety & Health Act, local health and safety codes and company safety / security policies and procedures are met and followed
Assist RGM with recruitment and select qualified, high energy team members while using approved tools and systems
Train and develop Team Members and Shift Managers following the proper training systems and processes
Provide feedback to Team Members and Shift Managers both positive and constructive
Communicate daily and effectively to RGM, Shift Managers and Team Members on the day to day operations of the business, goal setting and expectations
Assist RGM with performance management issues and apply progressive discipline when appropriate
Work closely with RGM in the case of corrective actions or terminations
Assist RGM in conducting Team Member performance reviews
Ensure Team Member files are maintained effectively
Assist RGM in assuring that the ESA is being adhered to at all times
Proactively and consistently manage all in-store Employee Relation issues updating RGM, Area Coach and PCL, as appropriate
Role model company policies, procedures and all standards as outlined in the Standards Library to minimize employee relations issues within the restaurant
Customers \xe2\x80\x93 30%
Create a customer focused environment which is appealing to the brand\xe2\x80\x99s diverse customer base
Manage all customer complaints in line with company policy, escalating issues to RGM/Area Coach, where appropriate
Achieve an \xe2\x80\x9cAt Standard\xe2\x80\x9d ROCC score quarterly
Assist the RGM in completion of period/quarterly ROCC action plans, completing actions in a timely manner
Regularly review GES reports and assist RGM in communicating results and action plan to achieve targets
Assist RGM in follow up on Customer Service Team Members to ensure GES is a priority and each customers is being communicated to regarding the survey
Utilize relevant company tools (OCL\xe2\x80\x99s, deployment chart, cleaning calendar, OPS diary) to ensure the restaurant is consistently achieving the company standards
Sales \xe2\x80\x93 30%
Through exceptional operational standards and a maniacal approach to customer service, consistently seek to maximize the sales in the restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets
Actively assist RGM in all new product roll outs and promotions
Ensure complete and timely execution of corporate and local marketing programs
Understand the local competition and assist RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact the business
Assist RGM with establishing business initiatives
Assist in preparation of all required financial plans/reports and submit them on a timely basis
Develop a strong sales culture within the store, setting clear targets for every shift
Develop a strong Speed with Service culture especially at drive-thru.
Assist RGM in accurate sales forecasting to ensure proper deployment for daily sales requirements
Profit \xe2\x80\x93 20%
Analyze sales, labour, inventory and controllables on a continual basis and take corrective action to meet or achieve daily or weekly margins. Discrepancies are fully investigated and reported
Ensure that the correct volume of product is prepared to meet the level of business and the product control sheet/system is accurately maintained
Assist in preparing action plans to address in-store issues and effectively communicate these to the team
Control profit and loss by ensuring Team Members follow cash control/security procedures, maintain inventory, manage labour, review financial reports and take action when appropriate
Assist RGM in completing weekly labour forecasting and schedules to ensure all shifts are properly staffed/managed following PPS and ensures that labour costs are in line with budget
Ensure that facility and equipment are maintained to company standards on a day-to- day basis
Support and assist the RGM in the development of strategy to maximize profitability of the restaurant, regularly reviewing and adapting in line with Business needs.
Experience
Minimum high school education; advanced education preferred
Minimum 1 to 2 years of supervisory experience in a food services or customer service role
Proven ability to plan and delegate effectively
Demonstrated ability to maintain financial controls
Strong analytical/decision making skills
Demonstrates strong Sales Focus
Demonstrated ability to coach and train others
Demonstrated conflict resolution skills
Excellent customer service skills
Demonstrated organizational and time management skills
Excellent communication skills \xe2\x80\x93 written and verbal
Basic personal computer literacy (Word, Excel, Email) Working knowledge of in-store systems and corporate policies and procedures
Soul Foods Groupis committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience. Job Types: Full-time, Permanent Benefits:
Dental care
Discounted or free food
Extended health care
Flexible schedule
RRSP match
Vision care
Schedule:
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
Supplemental pay types:
Bonus pay
Experience:
Restaurant management: 1 year (preferred)
Leadership: 1 year (preferred)
Work Location: In person
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