Job Description

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!
Who we are looking for:
Working in a fast pace & high visibility work environment to deliver latest pricing strategies from business to market. Ability to improve the existing processes to increase quality and efficiency while reducing friction for our customers.
What you'll do:

• Ensure excellent customer experience and invoice accuracy for all pricing configurations
• Work with IT to understand functionality, when it's unfamiliar to ensure full understanding of the program being delivered to production
• Deliver continuous improvements on end-to-end process for all Pricing and Billing configurations
• Take full ownership and accountability for billing issues related to V21/SGI/Maestro
• Engage in Problem Solving with PBS Managers to continue to improve performance measures o Review targets with Manager on a regular basis
• As per company policy the position presently requires 4 days in-office with 1 day permitted to work from home. On February 2, 2025 it becomes mandatory 5 days in-office on an ongoing basis.

What you bring:

• Knowledge using Billing systems in V21 is a MUST. Maestro & SGI is an asset.
• Knowledge of SQL, database queries through Toad/SQL Developer (asset)
• Excellent problem solving and decision making skills
• Excel Proficiency Intermediate
• Experience working within cross-functional teams
• Strong organizational, time management skills
• Energetic self starter who thrives in a fast paced environment with changing priorities and tight deadlines
• Seasonal (all of Nov/Dec) and also periodically throughout the year, on-call requirements for weekends (Saturday/Sunday) and mornings/evenings to support business through critical selling/heightened awareness period or changes to market activities; Project launches, competitive intelligence, gap close, etc.

What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:
15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!
?To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Marketing & Product Development
Requisition ID: 331483
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the
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Posting Notes: Corporate

Skills Required