Job Description

Are you looking for an excellent opportunity with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "

World's Best Workplaces

," "

Best Company Culture

," and "

Best Companies for Career Growth

" awards every year? Then a role at Concentrix is just the right place for you!


As a Sr. Account Manager you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

WHAT YOU WILL DO IN THIS ROLE

:

Client relationship management: Serve as the primary point of contact for major clients, ensuring their needs are met. Strategic planning and execution: Translate client goals into actionable business strategies. Revenue growth and profitability: Identify upselling and cross-selling opportunities to expand accounts. Cross-functional collaboration: Work with sales, marketing, product, and support teams to deliver solutions. Mentorship and leadership: Guide junior account managers and lead client-facing initiatives. Responsible for new business sales within assigned markets and existing Fortune 500 clients Champion the effort to grow and maintain the corporation's primary and long-term revenue base Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions Collaborate with Sales Support; Account Directors; Operations and other departments to ensure the client's expectations are being met or exceeded Provide customer and market intelligence back to Sales, Account Directors, Operations, and Finance regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions. Maintain and update Salesforce database with sales pursuit information

YOUR QUALIFICATIONS:

Bachelor's Degree in related field from a four-year college or university with five years or more years of related experience strongly preferred. Corporate Sales Experience preferred. Strong communication: Ability to clearly convey ideas and maintain trust with clients. Problem-solving: Anticipate challenges and proactively resolve issues. Business acumen: Understand market trends and align strategies with company goals. Negotiation skills: Secure favorable terms while maintaining client satisfaction. Organizational skills: Manage multiple accounts and projects simultaneously. External Thought Leader with proven ability to significantly influence Advanced Microsoft Office skills

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development.
The base salary range for this position is $100K - $120K CAD / $105K - $125K USD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan/ RRSP, paid time off and holidays and paid learning days. Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, My One Earth Promise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." The deadline to apply for this position is Dec. 15, 2025.