Job Description

Summary Location: Field based, Markham, #LI-Remote
About the role:
The Customer Engagement Specialist is one of the key drivers of our customer interactions and business performance. He builds deep relationships that deliver value to dermatology & allergy clients and autoimmune disease patients to drive sales growth in a compliant and ethical manner. The targeted territory is (Yonge E / Markham / Oshawa)
This role reports to the Associate Sales Director.
Permanent position

Key Responsibilities:

• Develop a strategic launch plan aligned with territorial reality

• Participate in value-based conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities

• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment

• Leverage available data sources to dynamically create, prioritize and adjust relevant plans for accounts and customer interactions.

• Drive competitive sales growth

• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

• Drive competitive sales growth

Essential requirements:

• Minimum of 5 to 7 years of sales experience in the Health / Pharmaceutical field

• Experience in dermatology and biological products, an asset

• Strong business acumen to address threats and maximize opportunities

• Demonstrated ability to manage key accounts

• Excellentes competences interpersonnelles, organisationnelles dans un environnement matriciel

Desirable requirements:

• Experience in product launch

• Commercial excellence in implementing tactical plans in a highly competitive environment

Skills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills

Skills Required