Job Description

Summary Location: Field based, Quebec City, #LI-Remote
About the role:
The Customer Engagement Specialist is one of the key drivers of our customer interactions and business performance. He builds deep relationships that deliver value to dermatology clients and autoimmune disease patients to drive sales growth in a compliant and ethical manner. The targeted territory is eastern Quebec (Quebec, Saguenay, Rimouski, Chicoutimi, Gaspe, among others)
This role reports to the Associate Sales Director.
Permanent position

Key Responsibilities:

• Develop a strategic launch plan aligned with territorial reality
• Participate in value-based conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to dynamically create, prioritize and adjust relevant plans for accounts and customer interactions.
• Drive competitive sales growth
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Drive competitive sales growth

Essential requirements:

• Minimum of 5 to 7 years of sales experience in the Health / Pharmaceutical field
• Experience in dermatology and biological products, an asset
• Strong business acumen to address threats and maximize opportunities
• Demonstrated ability to manage key accounts
• Excellentes competences interpersonnelles, organisationnelles dans un environnement matriciel

Desirable requirements:

• Experience in product launch
• Commercial excellence in implementing tactical plans in a highly competitive environment

Skills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills

Skills Required