Job Description

Our Mission:


Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.



Come Join Our Team!
Purpose:


The Specialty Program Manager -Dermatology/Infectious Disease (SPM) plays a critical role in supporting dermatology and infectious disease patients prescribed specialty therapies. The SPM acts as the primary liaison between patients, dermatologists, infectious disease specialists, specialty pharmacies, insurance providers, and Patient Support Programs to ensure timely access to treatment and adherence to therapy. This role requires clinical experience and knowledge, administrative coordination, and compassionate patient support.



Job Title: Specialty Program Manager

Location: Royal Drugs, Ottawa

No. of Positions: 1

ATR: 4961

Salary: $93,600/year

Type: Full Time, Permanent



This job posting is for an existing vacancy
Job Responsibilities:


Patient Management & Support



Guide patients through the treatment's initiation process including education about their condition, treatment options, administration, and follow-up. Provide outreach and ongoing support to patients to promote adherence and answer questions related to therapy logistics. Provide health teaching on diagnosis and disease state. Coordinate and monitor patient progress, including follow-ups, lab work, and treatment outcomes.


Authorization & Coverage Navigation



Facilitate prior authorizations, insurance benefit investigations, and coordination with drug manufacturer, Patient Support Programs. Track approval status, renewal timelines, and handle rejections or appeals as needed. Ensure documentation is complete and accurate for coverage applications.


Liaison & Communication



Communicate with physicians, nurses, pharmacies, and third-party providers to ensure seamless processes. Serve as a knowledgeable point of contact for treatment-related questions for both patients and clinical staff.


Administrative Duties



Maintain accurate and confidential patient records in EMR systems (Accuro experience is an asset). Track and report on specialty program metrics such as time to approval, adherence rates, and patient outcomes. Manage reminder systems for renewals, monitoring, and follow-up visits.
Qualifications:


Degree in Nursing, or related healthcare field Minimum 5 years of experience in dermatology and infectious disease Fibroscan experience preferred Strong understanding of specialty medications Experience navigating insurance and prior authorization processes Comfortable working with at risk populations including the unhoused

Human Resources:


While we thank you for your interest, only select applicants will be contacted regarding the position.



Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.



The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.



AI will be used in the recruitment process.