Job Description

Specialized Support Services Coordinator





This vacant position requires working with clients with complex needs, providing comprehensive supports that includes crisis intervention, housing assistance, system navigation, and case management. The Specialized Support Services Coordinator works collaboratively with the Specialized Support Services team to set up and provide wrap-around services to support client needs. Developing and maintaining a strong working relationship with health and social service community partners is foundational to this position.



Core Competencies


Client centered focused Communication Quality focused Time Management Adaptability/ Flexibility Creative and Innovative Thinking Decision Making and Judgement Ability to work independently as well as with team members Prioritization skills Planning and Organizing Problem Solving Result Focus Accountability and Dependability Ethics and Integrity Providing Consultation Enforcing Laws, Rules, and Regulations Development and Continual Learning




Primary Duties


Identify and facilitate client access to community resources + Completes intake assessments using LEO's Standard Intake Form and the Specialized Support Services Intake Form, financial assessment forms and when required interRAI tools
+ Documents and maintains client files in accordance with LEO/program expectations, including statistical entries and re-assessments at a minimum annually or as needed
+ Assesses client needs and develop an appropriate plan for possible housing and wrap around support based on the need of the client and their goal(s)
+ Assists with referrals to secondary and tertiary health care services
+ Coordinates client access to and navigation through the healthcare system
+ Liaises with health care providers and community agencies as required to coordinate wrap around services for the client
+ Advocates for clients to ensure that they receive the community supports, and health and social services they require
+ When necessary, supports clients with services such as errands, attendant shifts to appointments
+ Manages a caseload, plans for discharges, determines priorities, meets deadlines
+ Track and reports active clients and case loads to the Manager monthly



Teamwork + Works collaboratively with clients, families, community partners, and other LEO team members
+ Supports others as required to meet organizational objectives
+ Contributes to maintaining a professional and supportive culture that is committed to delivering superior service to all clients
+ Works independently as well as an effective member within an interdisciplinary team
+ Participates in external and internal meetings, as requested
+ Maintains effective communication with other Specialized Support Services team members and those in the client's circle of care


Accountability For Decisions + Provides practical decisions and accuracy, with a high level of detail and proactive solutions to ensure client health and wellness
+ Positively impact relations with fellow coworkers, community partners, clients, family members


Documentation


Documents accurately in AlayaCare on each client according to LEO's Documentation Policy and Standards of Practice Utilizes the SBAR format when required for documentation




Staff Development


Attends and completes all mandatory training/assignments Participates in relevant workshops and training sessions Has the desire and ability to update knowledge and skills through various means including self-directed learning, technology-based opportunities, courses, workshops, and conferences Participates in the Performance Development Review process




Key Responsibilities


Ensures compliance with privacy regulations Ensures confidentiality and safeguards client information Knowledgeable of LEO's goals and objectives Seeks guidance from the Director of Clinical and Community Support Services when needed Is dependable, courteous, and punctual Notifies the Manager of Specialized Support Services or On Call of any illness, emergencies, or absence Follows LEO's Code of Conduct, Policies and Procedures Promotes and abides by LEO's Team Commitments Maintains a positive image of LEO in the community Understands and follows the Client Bill of Rights Reconciles and submits accurate timesheets, including travel time by the deadline Submits time off requests through BambooHR for approval Utilizes communication tools effectively, e.g., Microsoft Outlook Performs other duties as assigned by the Manager of Specialized Support Services Adheres to LEO's standards regarding AlayaCare and Outlook

Working Conditions


Working in an office environment. The position also involves frequent travel throughout Lambton County to meet with clients and/or caregivers for assessment purposes. Occasional travel is also required to attend training and/or meetings outside of Lambton County. Overtime as required and approved by Manager Dealing with complex clients or situations may be part of a working day. Manual dexterity required to use desktop computer and peripherals

Requirements


Completion of a satisfactory Criminal Reference Check and Vulnerable Sector Screen Post secondary education in social services, nursing, gerontology, or equivalent. Social Service Worker education and experience preferred. Excellent verbal and written communication skills and the ability to communicate effectively with individuals at all levels of the organization Prior experience and knowledge of electronic medical records, especially with AlayaCare is preferred Proficiency in the use of computer hardware and software, particularly with Microsoft Word, Excel, and Outlook




Disclaimer



This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.



Lambton Elderly Outreach is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Lambton Elderly Outreach will make accommodations available to applicants with disabilities upon request during the recruitment process.



Lambton Elderly Outreach seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Lambton Elderly Outreach will achieve this by ensuring that its hiring process is fair and equitable for all persons.



Lambton Elderly Outreach strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Lambton Elderly Outreach will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.