Job Description

Job Type: Permanent
Reference code: 123957
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality

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Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

Practice Area Enablement

• Identify opportunities for new or expanded elective services, working with KS Strategic Relationship Leads, offshore (USI) team members, Curation team members and beyond
• Build relationships with new and existing customers (e.g. business, practice and initiative leads) to understand their priorities, service needs, and advise on more complex solutions. Engage USI appropriately to ensure alignment to staffing, skills and transition projects once project scope is clear and Service Orders are confirmed. This includes proactive and reactive (e.g., year-end renewals, discussions of increasing/decreasing support, liaise between customers and KS Strategic Relationship Leads related to new requests, etc.)
• Help develop and manage a cohesive end-to-end intranet management service that aims to streamline and maximize the value of site development and management, including setting standards for integration with other internal platforms, defining and implementing quality standards and governance across sites and content under management, etc.
• Drive cross-team projects around metrics, technology, site design improvements to track with new capabilities and demands from customers
• Represent Specialized stakeholders and communities in broader CoRe KS initiatives or discussions, ensuring the SMS customer knowledge management needs are well-represented
• Support the establishment and evolution of a cost-recovery/flexible billing model
• Provide hands-on emergency backup SharePoint support across sites under management

People & Relationship Management

• Coach and/or be accountable for the work of KS team members and members located in Global Delivery Centers, at times through the local team leads
• Work with multiple support teams and product teams in combined effort to deliver solutions
• Share expertise with other Knowledge Services Leads
• Build internal and external network for effective working relationships with teams across Deloitte

Knowledge Platform Optimization

• Provide guidance to practitioners based upon in-depth expertise of knowledge platforms/tools capabilities and functionality
• Assist team members and customers in optimizing the use of knowledge management processes, tools and infrastructure (e.g. KX Dash, DPN)
• Facilitate cross-program linkages within knowledge ecosystem so practitioners can easily tap into related content and resources

Adoption Measurement & Improvement

• Deliver impactful communications that support new customer acquisition, awareness of capabilities and value provided, onboarding and overall satisfaction, including capture of knowledge success stories and testimonials to be featured in appropriate communications
• Lead the development of new approaches for Specialized customers that support systematic analysis of audience adoption, usage and contribution levels and support insights and recommendations to increase participation (or otherwise meet program goals of SMS provided support)
• Champion and implement awareness initiatives that support increased KX awareness, contribution and usage levels

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Expertise & Network Connectivity

• Ensure Deloitte practitioner expertise that emerges from projects is identified within global knowledge tools, such as through badging in Deloitte People Network (DPN) and inclusion within relevant curated knowledge collections
• Drive people profile completion for Member Firm, program, and initiative leaders and associated specialists
• Promote use of DPN as a tool to find program specialists to support program needs.

Intellectual Property Management

• Recommend content collection approaches, frameworks and tools (i.e. KX Dash) to facilitate the collection and development of meaningful insights that can be curated and shared with practitioners
• Recommend content management best practices
• Engage in ongoing dialogue with \xe2\x80\x9cconsumers\xe2\x80\x9d of content, to continually improve relevance, usability, and impact

About the team

Deloitte Global:

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let\'s talk about you

You are someone with:

• Bachelor\'s degree required; relevant fields of study may include Business, Management, Information Systems, Library Sciences, Communications.
• Candidate must have at least 6 years of relevant experience. Experience in a global professional services organization preferred.
• Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools, SharePoint.
• Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
• Highly responsive with demonstrated ability to take initiative and interact with all levels of management
• Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
• Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others
• Experience managing knowledge portals/platforms/intranets and working knowledge of MS Sharepoint

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you\'re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, M\xc3\xa9tis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We\'ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, M\xc3\xa9tis, and Inuit peoples. We are all Treaty people.

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