Job Description

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe\xe2\x80\x99s, Reno-Depot, and Dick\xe2\x80\x99s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors. You\xe2\x80\x99ve got the talent? We\xe2\x80\x99ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You\xe2\x80\x99ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you\xe2\x80\x99re looking to do what you love, we could be perfect for each other.
Our expectations: Reporting to the Distribution Systems Manager, the WMS Distribution Systems Specialist will be responsible for providing operational support for a range of systems and applications used within the RONA distribution network (Distribution Centers). The incumbent will ensure the continuous training of business users, as well as the coordination and definition of maintenance, evolution and transformation needs of the systems and technologies deployed. This role requires an ability to integrate knowledge across different new and existing systems. The chosen person will have to demonstrate skills in communication, popularization and synthesis to be able to translate user needs into technical language when required. The position will be primarily based at Boucherville (Quebec), Milton (Ontario) or Calgary (Alberta) Distribution Center (depending on where the succesfful candidate lives), but the individual will occasionally travel to the 2 other regions.
Your role:

• Provide operational support for a set of systems and applications used within the RONA distribution centres network
• Represent the distribution function for systems maintenance, evolution and transformation projects to ensure optimal performance and quality of operation of the systems
• Analyze requests for changes, modifications and / or additions to systems and applications
• Propose solutions to support business processes and actively participate in testing to ensure the quality of technology solutions from a business and user point of view
  
• Ensure the integration and follow up on approved changes, modifications and additions in line with business priorities
• Perform a preliminary analysis on problems and / or anomalies reported by the users of the systems, propose solutions, make the corrections, if necessary, or solicit the contribution of the appropriate support groups
• Follow up on resolutions for issues, problems and / or anomalies related to business priorities
• Actively participate in the development of internal training and lead training activities for users, as needed
• Participate in new implementations, installations, upgrades and migrations of existing customer systems
• Act as a subject matter expert and head office resource person for the company\'s support functions
• Provide coaching and support to colleagues in order to actively participate in their professional development

The qualifications we are looking for:

• Bachelor\'s degree in computer science, business administration (operations, logistics, supply chain), engineering or a related field (required)
• At least 2 years of experience in a similar role in the distribution sector
• At least 5 years of experience in a role with progressive responsibilities in the distribution, logistics or transport sectors
• Experience in the retail industry, within a large national distributor or transport / logistics service provider (an asset)
• Stakeholder management skills
• Demonstrated ability to connect with stakeholders and build collaborative processes, as well as mobilize, coach and empower peers and other functional leaders by exerting influence
• Critical thinking, problem solving and decision making skills
• Proactive approach, willingness to question existing processes and propose new solutions
• Sense of organization and thoroughness;
• Proven track record of performing tasks efficiently, on time and under pressure, as well as effectively managing priorities in a rapidly changing environment
• Demonstrated ability to use (and / or learn to use) technical solutions, such as warehouse management, yard management and appointment scheduling systems, as well as business analysis tools.
• Demonstrated ability to work with teams from all levels of the organization and various functions in a complex environment.
• Demonstrated ability to communicate clearly and concisely at all levels of the organization and with all business units to persuade and lead others in difficult situations
• Knowledge of the operating principles of a warehouse management system (WMS) required
  
• Experience with Blue Yonder WMS (an asset), or any other top tier WMS (required)
• Ability to travel (within Canada) approximately 15% of the time (required).

By joining the RONA family, you\xe2\x80\x99ll enjoy many benefits, such as:

• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: group insurance, retirement savings plan, annual bonuses, student incentive program, etc.
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that\xe2\x80\x99s involved in the community
• And much more!

The masculine generic is used without discrimination and only in order to simplify the text. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.