Job Description

Job Category: Administrative and Clerical
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Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Under direction from the Manager, Transit Operations & Maintenance This role plays a part in supporting the delivery of safe, reliable LRT service to the community. This role brings a level of technical and functional oversight and support to the operation and preparation for in service state of LRT Systems. The role is on the front line as the first point of contact between stakeholders. This role provides support to provide customers with high-quality transportation through safe, fast, on-time, andefficient service delivered under contract agreements. Maintains customer-first focus within the LRT programs.
What will I be doing?

• Supervises services through the planning and implementation of operational guidelines that meets service demand
• Plays a role in the operational plan execution and continuous support for the implementation of business and operation plans
• Assists in developing and implementing appropriate processes, procedures, and measures to ensure that all safety, regulatory and legal requirements related to the area of responsibility are fulfilled.
• Oversees the daily contractor and consultant performance; institutes measures and controls to ensure full compliance with agreement terms and conditions both contractually and regulatory, governing the delivery of services and identifies elements to improve the performance, efficiency, and quality of the railoperation, including additionaltrack infrastructure, signaling,fleet functionality improvements,and communication systems
• Manages quality assurance programs for contracts, monitors key performance indicators, and facilitates corrective actions
• Communicates regularly with various internal and external stakeholders, partners, government representatives, contractors, and vendors to advise, communicate, educate, negotiate and/or persuade on issues within the scope of responsibility.
• Conducts and manages operational planning in alignment with organizational strategic plans, including discussion/negotiation with other business units.
• Supervises the delivery of LRT services to provide safe, effective, and efficient movementof customers
• Participates in implementing policies and procedures, teamwork flows, structures and SOPs, creating greater efficiency and operational excellence.
• Supports an environment of continuous learning and improvement, ensuring the use of regular evaluative practices and post-implementation reviews and opening channels of communication that invite suggestions and innovative ideas.
• Ensures full compliance with all external regulatory agencies and partners; required permits and approval; heightens awareness of the priority Metrolinx places on safety; represents Metrolinx with regulators as needed.
• Adheres to the targets set out in the annual and long-term budgets and staffingplans that adhere to corporate standards and applicable legislation
• Administers relevant agreements, budgets and contracts; reviews and approves expenditures and service standards.
• Meets service delivery objectives and manages departmentactivities within budgetary limits
• Adheres to processes, controls and measures to ensure appropriate expense allocation, cost management, and overall fiscal responsibility; provides management with regular status and financial/budgetary reports.
• Assists in investigations for potential financial alternatives for operational activities.
• Other duties as assigned.

What Skills and Qualifications Do I Need?

• Completion of a degree in Business or Engineering, or a related discipline - or a combination of education, training and/or experience deemed equivalent
• Progressive experience in the transportation and/or public transit sector
• Achievement of a project management certification, such as Project Management Professional (PMP), would be an asset
• Knowledge of Human Resources legislation (e.g. Employment Standards Act, OccupationalHealth & Safety Act, etc.)
• Knowledge of the applicablelegislation and railway operating rules affecting railway, environmental, public, andemployee safety is required
• Knowledge of transportation, engineering,and planning is also required to identify potential inadequacies, evaluate plans developed by others, andensure that Metrolinx has an understanding of the most appropriate rail transportationanalytical tools
• Experienced based on commuter rapid transit (e.g. LRT, BRT) system planning, design and delivery, which may include surface and subway mainline and stations, maintenance of RT systems, related storage yards, etc.
• Understanding of the System Safety Certification processes
• Knowledge of some of the key transit systems, such as; systems signalling and train control, SCADA, Communications, Trackwork, Vehicle and Wayside Interfaces, Traction Power Design, Power Supply and Distribution, Mechanical, System and Train Simulation, Tunnel's, and Fire Life Safety System.
• Experience with vendor management to manage development anddelivery of externally provided products andservices and monitor servicedelivery and performance against contract provisions
• Knowledge and understanding of information technology (IT) capabilities and the budget planning and monitoring process
• Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.)
• Interpersonal and oral/written/presentation skills to assist with the preparationof reports and presentations, new directions, or recent findings inoperations studies and present to technicaland non-technical audiences

Don't Meet Every Requirement?
If you're excited about working with Metrolinx but your past experience doesn't quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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#LI-Onsite

Skills Required