Job Description

At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Observability team\'s mission is to provide CN I&T teams the ability to easily gain insights into system behavior in a complex, rapidly-evolving, distributed environment, and use the insight to deliver a highly available and performant service to CN business, and other stakeholders. We are establishing and building our next-generation Observability solutions and tools on top of industry standard, open-source frameworks. We aim to unify the tools to collect, process, store, and analyze large volumes of telemetry data in real time. You will closely work with a group of accomplished software developers and architects and with open-source technology.

You will take full responsibility of assigned deliverables, align your own workload and focus on key tasks in order to deliver as per service commitment, leveraging expertise and skill set to achieve delivery goals. You will contribute to the whole solution by analyzing functional specifications to identify the best technical design (blueprint) and coding parts of the application. Depending on the assignment, the role may apply in either a Project, Enhancement or Support environment.

Main Responsibilities

Deliver

• Write performing quality code to fulfill design and pass code review with minimal number of defects

• Apply configuration on development environment when required

• Participate in implementing full product in production. Supports developer in providing application versions and details for implementation plan.

Technical Expertise

• Interact with Functional Designer to understand requirements for medium solutions. Highlight the technical impacts of the functional design on existing applications based on a detailed analysis.

• Deliver technical design and database structure for medium to high application complexity

• Maintain technical documentations

Architecture

• Contribute in developing the design and coding standards that will apply to the whole practice

• Document blueprint based on requirements & functional designs

• Participate to the CN Enterprise Architecture

Quality Controls

• Ensure Quality KPI are identified, measured and produced ensuring respect of development standards. Ensure right level of testing (Unit & Assembly) is consistent across all projects.

A typical day

• Design and build an observability solutions for all I&T verticals

• Design and develop tools for metric collection, analysis, and reporting

• Educate and lead efforts to improve observability among all teams

• Identify and collect the appropriate measurements, and synthesize the correct queries, to show intuitive and insightful visualizations which characterize the behavior of complex systems

• You will design and implement monitoring and alerting strategies to enforce application SLOs

• Engage with internal customer teams to understand their observability needs and ensure our platform meets those needs

• Build tools and design processes that help improve observability and system resiliency

• Analyze and identify thresholds and set up dashboards, alerts, detectors that reflect the system\'s capacity to provide high quality and secure customer experience

Organizational Impact

Decision Making & Impacts

• Decide on development standards and develop technical blueprint & design

• Direct impact on the quality of the applications, solutions and part of the code delivered

• Direct impact on product delivery schedule based on adherence to estimates and duration committed

Level of Interaction/Influence

• Work closely with Development Architects, Development Practice Leads and other Development Specialists. Interact with project teams (functional, development and test leads, project managers).

Employees Supervised/Org. Structure

• Individual Contributor

Requirements

Experience

• Minimum 7-10 years overall work experience

• 5 years experience as a developer

• Degree in computer science or related field, or equivalent work experience.

• Expertise and/or interest in:

o Metrics Frameworks: Prometheus, Cortex, Grafana

o Logging: Elasticsearch, Logstash, Filebeat, Kibana

o Distributed Tracing: OpenTelemetry, OpenTracing, Jaeger, Loki

o Profiling: JVM, go pprof

o Cloud-Native technologies: Kubernetes, Docker, Istio, Anthos

o Cloud-native Observability tools like Google Cloud Operations and/or Azure Monitor

• Languages: Python, Java, Javascript/Typescript (Good CS fundamentals and be unafraid to jump into unfamiliar code)

• Infrastructure as code, such as Terraform and Troposphere/CloudFormation

• Experience with Linux internals, containers and shell scripting

• Automated correlation and anomaly detection

• Drawing architectural diagrams, guides and documentation to share across teams

• Solid experience with source code and binary repositories using git and ADO

• Automated continuous integration and continuous deployments pipelines using GitHub Actions or similar

• Be a team player that practices pair programming, do code reviews and share knowledge

• Building robust distributed systems that can be depended on to troubleshoot our production system

• Experience leading engineering project teams and working with cross functional partners to build technical solutions that achieve team and organizational goal

Assets

• Cloud certification

• Spring boot

• Angular

Education/Certification/Designation

• Bachelor\'s degree in computer science or equivalent degree or work experience

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\'s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Canadian National Railway