Job Description

Requisition ID: 174714

Career Group: Corporate Office Careers

Job Category: Lawtons Merchandising Retail Solutions

Travel Requirements: 20 - 30%

Job Type: Full-Time

Country: Canada (CA)

Province: Nova Scotia; New Brunswick; Newfoundland and Labrador; Prince Edward Island

City: Dartmouth, Stellarton, Charlottetown, Moncton, St. John\'s

Location: Dartmouth Office, Foord St. Office, Home Office - NB, Home Office - NL, Home Office - NS, Home Office - PE, NL Lawtons Office

Postal Code:

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

Our Lawton\'s Drugs network of retail stores in Atlantic Canada is searching for 3 (three) Specialists who will focus on retail execution. These roles will bring our company values to life; Customer Driven, Results Oriented and People Powered through supporting retail operations to ensure alignment in processes, impact, timing and coordination of initiatives; implementing change while minimizing negative impact to the stores. The team will be considered a centre of excellence for our retail colleagues. The Specialist, Retail Execution roles will be based out of x1 Nova Scotia, x1 New Brunswick/PEI, and x1 Newfoundland.

So, if you love working with operations, are dedicated to the needs of our operations teams when executing business initiatives, and always look for ways to continuously improve our practices and processes\xe2\x80\xa6.This role is for YOU!



The Specialist of Systems Optimization and Support is responsible for the maintenance, development and optimization of all key store systems.

Individual accountabilities are:

• Act as the technical SMEs with knowledge of key systems (CAO, FIM, ISP/POS, Kronos, etc.) in all Full Service and Community banners
• Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
• Triage questions from DOs, MROs on existing systems and tools
• Support creation of SOPs, design of, technical training, development of technical curriculum
• Ensure optimal customer service standards are upheld in team call center by fielding technical questions
• Integrator on systems and process training needs
• Participate in continuous improvement of team analytics by ensuring that any system changes that may impact reporting are identified and managed
• Ensure all reports are accurate and issued to the business on time
• Ensure accurate maintenance of all configuration changes required for the tools we support
• Liaise between stores and the format leads to create a feedback loop that lead to the execution of business plans presented by format leadership
• Monitor compliance and performance of all stores/banners/formats and engage with format leads on opportunities
• Support Director of Operations & District Operator and assist in removal of barriers to the execution of superior customer service
• Participate and drive engagement within the team
• Deliver a useable product to stores and on time
• Ensure all stores/banners/formats are using systems correctly
• Collaborate with and support project team members to achieve success with their assigned work
• Maintain the \xe2\x80\x9cgo live tracker\xe2\x80\x9d by ensuring all system changes hitting the stores are recorded and impact to store operations is minimized
• Monitor all system changes to ensure pilots and deploys are handled effectively with a focus of mitigating risk to the business
• Ensure adherence to government regulations (including OHS Standards)

#li-hybrid #LI-KB1

Job Requirements

• Ability to work independently, communicate effectively, work under pressure, and prioritize tasks effectively to meet deadlines
• Excellent organizational and prioritization skills with the ability to manage multiple projects with demonstrated flexibility and adaptability
• Demonstrated problem solving, decision making, and negotiating skills
• Excellent interpersonal skills and ability to be a team player
• Excellent communication skills (both oral and written)
• Ability to influence positive change
• Proven time management skills Undergraduate degree and a minimum of 5 years relevant experience as a Department Manager or equivalent work experience
• Working knowledge of business process tools
• Full knowledge of company policies and department procedures
• Proficient use of Microsoft Office suite

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

Sobeys