Job Description

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In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.





Island Health's values provide the foundation for creating a respectful workplace culture. Respect is identified as one of our values and reflects a shared core belief in valuing each individual and bringing trust to every relationship.



Everyone has the right to work in an environment that is free from disrespectful behaviour, bullying and harassment, and forms of discrimination, as legislated in Worksafe BC legislation, BC Human Rights Code, Occupational Health & Safety legislation and various collective agreements.



Reporting to the Manager, Respectful Workplace Services, the Specialist, Respectful Workplace is responsible for assessment, process determination, investigations and/or implementing appropriate alternate dispute measures to support concerns to resolution. Performing all tasks from report to resolution while demonstrating a high level of judgement in evaluating and mitigating legal and reputational risk to the organization, the Specialist ensures a consistent, fair and unbiased approach when dealing with reports of workplace incivility, bullying and harassment, discrimination and discriminatory harassment that fall under the Respectful Workplace Policy. This work takes a people-centred and trauma-informed approach in addition to a strategic focus to identify systemic factors that may be contributing to, or perpetuating, workplace conflict and require implementation of a broader response.



Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.


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QUALIFICATIONS:

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Education, Training And Experience

Degree in a relevant discipline such as Human Resources, Organizational Development, Business Administration, or other relevant social science discipline, supplemented with 5-7 years of recent, related experience in workplace investigation and alternative dispute resolution mechanisms, preferably in a health care or other complex unionized setting, completion of an accredited Mediation Skills, Conflict Coaching and/or Workplace Conflict course(s) as well as relevant certifications would be considered; or an equivalent combination of education, training and experience.



Valid BC Driver's license.

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Skills And Abilities

Demonstrated ability in investigative procedures, interviewing, report writing, and applying sound judgment, best practices, policy and legislation to make informed decisions related to racism, discrimination and other complaints that fall under the BC Human Rights Code and relevant OHS legislation. Experience in the application of trauma-informed approaches and inclusive, culturally safe practices. Understanding of the issues faced by people from equity-seeking groups ensuring a fair process for all complainants and respondents. Self awareness of internal bias and a culturally- sensitive, trauma- informed approach, to client services. Comprehensive knowledge of human resource and labour relations practices as they relate to respectful workplace, human rights legislation, bullying and harassment legislation and dispute resolution practices. Ability to function effectively and independently in a highly dynamic environment, including working under pressure, responding to changing priorities and managing emotionally charged situations. Demonstrated ability to provide supportive leadership to diverse groups and interact comfortably with a variety of disciplines at all levels of the organization. Demonstrated ability to establish and maintain effective working relationships with employees at all levels of the organization and in a complex multi-union environment. Demonstrated ability to work independently and in collaboration with others. Demonstrated strong and respectful communication skills, both verbal and written. Ability to identify opportunities to coach and educate managers and employees on respectful workplace concepts, behavioural expectations, and impact to staff & culture. Excellent conflict resolution, facilitation and/or mediation skills. Demonstrated ability to lead groups in learning, public speaking. Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-seeking groups. Proficient using a variety of databases, including Human Capital Management System(s), MS Office, Word and Excel, Microsoft Teams and in-house databases. Extensive knowledge of collective agreements and applicable legislation. Demonstrated ability to facilitate workshops and meetings with multi-level and interdisciplinary staff to achieve effective outcomes. Physical ability to perform the duties of the position.

Job Requirements:

https://jd.viha.ca/JD5414.pdf