Job Description

Summary of Job:

Awesome opportunity for you to start a career in technology! We are looking for a passionate, tech-savvy, problem-solving, and customer service-focused individual to join our Modifications Call Center Specialist team. We will train you to become a website guru who will consult with and assist customers through utilizing your creativity and customer service skills. As a Modification specialist, your success within the role allows you to help small businesses achieve their goals.

Essential Duties:

Positively impact small business's ability to grow & thrive

Communicate with customers via inbound call center (15-20 calls/day) focused on a high level of customer satisfaction

Support clients using your knowledge, design experience, and other creative assets

Take the time to understand our customers' goals and challenges, consult options and make recommendations to enhance their design/marketing strategy

Ability to thoroughly listen, understand and assist each customer to resolve their needs

Openly accepts and incorporates qualitative feedback

Participates in cross-functional team meetings to improve processes

Qualifications:

Broad technology experience

1 or more years of amazing customer service experience

Knowledge of internet, social media and/or small business

Excellent written communication skills

Detail-oriented and problem solver

Strong conflict resolution, critical thinking and troubleshooting skills

Must be able to multi-task and work well in a fast-paced environment

A great attitude paired with a love for design and troubleshooting

Desire to learn web-based technologies

You enjoy interacting with diverse groups of people, both internal/external customers

Up-to-date design portfolio displaying recent work

This includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the at any time, and to require the employee to perform functions in addition to those listed above.