Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You\xe2\x80\x99ll Be DoingThe Business Client Centre (BCC) supports Capital Markets and Commercial Clients for all non-credit services and support. The Specialist, Digital Payments Implementation (Formerly EFT) is accountable for assisting in the Business Client Centre\xe2\x80\x99s (BCC) objective of maintaining the effective and efficient ongoing operation of Business Banking products and services such as EFT, Automated Clearing House (ACH), and Government Payments Filing Services (GPFS), by means of telephony and customer relationship management software. You\'ll be accountable for performing after sales service support to internal and external Business Banking products customers.At CIBC we enable the work environment most optimal for you to thrive in your role. You\xe2\x80\x99ll have the flexibility to manage your work activities within a hybrid work arrangement where you\xe2\x80\x99ll spend 1-3 days per week on-site, while other days will be remote.How You\xe2\x80\x99ll SucceedMaintaining Ongoing Operation \xe2\x80\x93 Perform implementation tasks relative to the Business Banking products such as EFT, ACH and GPFS, ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests. Ensure all mandatory documentation such as Product Legal Agreement, and signed Payment Product Settlement Limit (PPSL) with supporting evidence of credit existence for Direct Deposit (DD), Pre-Authorized Payments (PAP) and ACH products, are received prior to proceeding with implementation. Implement customers to underlying systems for the purpose of utilizing the EFT, DD, Payment Settlement Option (PSO) and ACH systems, updating information databases accordingly.Relationship Building \xe2\x80\x93 Liaise with business partners and service providers to communicate implementation instructions. Liaise with clients\xe2\x80\x99 technical support team to discuss and confirm file content, file layout of input or output datafiles and/or formats and standards. Negotiate and communicate live production date with client and INTRIA if necessaryClient Experience \xe2\x80\x93 Perform outbound calls to clients and client managers to confirm implementation details. Coordinate the delivery and the testing of client test files with clients. Interpret tests results and place outbound call to communicate outcomes with the client. Ensure that solutions offered to the client comply with CIBC policies and regulatory requirements. Resolve customer requests, understand their needs and provide relevant recommendations when appropriateOperational Support - Investigate reoccurring anomalies or irregularities to determine their frequency and cause, and recommend potential solutions. Ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within functional assigned responsibilities. Assist in the development and maintenance of support documentation or proceduresWho You AreYou have a working knowledge of CIBC desktop applications such as COINS, Management Information Facility (MIF)You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\xe2\x80\x99s the right thing to do.You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.You\xe2\x80\x99re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.You love to learn. You\xe2\x80\x99re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 14th FloorEmployment Type RegularWeekly Hours 37.5Skills Accountability, Customer Relationships, Customer Service, Detail-Oriented, Standards Compliance

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