Job Description

Highlights of the job

EPCOR's Regulatory & Planning team is hiring

one (1)

Business Performance and Analytics

Specialist

[Permanent Full-Time position]

in Edmonton, AB - a strategic role focused on driving operational excellence and business performance through data-informed insights and robust control processes. If you enjoy using analytics to improve business processes, enhance efficiency, and support strategic planning, this is your opportunity to make a meaningful impact at EPCOR!

This position blends

business acumen with analytical expertise

and is focused on

business operations, process improvement, and data-driven decision-making

within Customer Care and Energy Services. While proficiency in tools such as SQL and Power BI enables analytics and reporting, emphasis is on

operational planning, regulatory compliance, and business control

s

-- not IT, programming, or system administration

.

In this position, you'll interpret complex data, translate it into actionable recommendations, and influence strategies that strengthen EPCOR's operational and financial outcomes.
Additionally, you'll support

Customer Care's Workforce Planning and Energy Services (Canada and U.S.)

by delivering accurate forecasts, ensuring regulatory compliance, optimizing performance, and enabling informed decision-making for senior leaders.

This opportunity is open to internal and external candidates and may be eligible for

EPCOR's

Where We Work

hybrid program

, based on business needs and eligibility. Current EPCOR employees, please apply using your

"@epcor.com"

email address.

What you'd be responsible for

Reporting to the

Manager

,

Business Analytics

, you will have the following key accountabilities (but are not limited to these):

Providing analysis, development, and monitoring of Customer Care strategic goals, including implementing numerical frameworks for budgets, supporting financial decisions (including shared service strategies across the BU), preparing regulatory filings, and producing management and variance reports while ensuring strong data governance. Driving continuous improvement in Customer Care operations by developing and executing operational plans related to workforce planning, performance management, operational efficiency, and business sustainability, using industry benchmarks to inform recommendations and occasionally leading their implementation. Researching, analyzing and evaluating new business opportunities to support Customer Care sustainability--engaging third parties, assessing risks and regulatory environments, and breaking down complex problems and data into clear, actionable insights to inform strategic direction. Contributing to the development of analytics models for forecasting and business process optimization and conducting scenario planning and applying strong analytical acumen to support process improvement initiatives and inform decision-making. Creating automated reports and dashboards for Energy Services using tools such as Excel, Power BI, SQL and Python to provide timely insights for leadership. Developing and maintaining robust business controls and processes for Workforce Planning that enhance operational efficiency and effectiveness. Reviewing and reinforcing adherence to data governance principles within Customer Care, identifying and closing gaps to ensure data integrity. Representing Customer Care on cross-functional projects and initiatives that require analytical expertise and operational knowledge, including leading change management efforts, engaging stakeholders, and being accountable for executing recommendations. Establishing and maintaining collaborative relationships with peers and stakeholders across Energy Services and EPCOR to support business objectives.


What's required to be successful

The successful candidate will possess the following qualifications, experience and behaviours:

Required (Must Haves):

A

Bachelor's

d

egree

in a business-related field such as Economics, Statistics, Accounting and Finance

5

+ years

of business analytics or operational planning within a corporate environment +

Candidates possessing less than the required years of experience may be considered

based on demonstrated ability to meet core responsibilities.

.
Strong foundational understanding of operational planning, performance management, and financial reporting Proficiency in Microsoft tools (Excel, Power BI) and familiarity with SQL for reporting and data queries. Strong communication (verbal and written) and presentation skills coupled with the ability to engage with Senior Leaders. High attention to detail and commitment to producing high-quality deliverables. A disciplined, accountable, and results-driven approach, with a focus on safety, innovation, and collaboration.

Assets (Nice-to-Haves):

The following abilities and experiences will be considered an asset:


Ability to use Power Query and familiarity with automation tools for reporting, such as basic scripting in Python. + Exposure to regulated utilities or compliance-driven environments.
+ Experience working in a workforce planning or business operations.
+ Experience in a multi-faceted client focused or customer service environment.



You'll thrive in this role if you enjoy solving complex problems using data, can confidently present insights and recommendations to senior leaders, and excel at improving processes and operational efficiency. You take initiative and actively seek opportunities to enhance the impact and expertise of the Customer Care team. A strong understanding of workforce planning and business controls will help you succeed, along with curiosity, attention to detail, and a drive for continuous improvement.

Other important facts about this job

Jurisdiction

: PROF

Hours of work

: 80 hours biweekly

Learn more about Working at EPCOR!
Follow us on LinkedIn, X, Glassdoor or Facebook!

#LIMA1

Please note the following information:A requirement of working for EPCOR is that you are

at least 18 years of age, successfully attained a

high school diploma

(GED, or equivalent level of secondary education)

and legally entitled to work in Canada

on a permanent

full-time

basis

. (A copy of a valid work permit may be required.)

If you are considered for the position,

clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required

. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment. *

A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion

.