Job Description

Do you want to help children receive toys for Christmas? Help register their families for Toy Mountain this fall!

Full-time contract over a two-month period (October 15th to December 19th, 2025).

Reporting/Scope of Responsibility:

Reporting to the Director of Operations and under the leadership and guidance of the Training and Quality Assurance Coordinator, the Special Projects Agent - Registrations (SPAR) is responsible for registering callers for seasonal programs, in English and French. They are also responsible for accurate call recording, data entry, and other administrative duties, as assigned.

Key Activities:

Responds to inquirers (phone, e-mail); Registers or directs inquirers to the appropriate seasonal program by using the software provided; Ensures that inquirers are answered politely, accurately and appropriately in the language of their choice; Verifies voicemails and emails at regular intervals and delivers messages to the appropriate party in a timely fashion; Assists in special initiatives related to service delivery as required; General administrative duties as assigned.

Job Requirements

Knowledge and experience:

Knowledge of Microsoft Office; Knowledge of call centre operations; (Asset) Knowledge of data entry; and, (Asset) Knowledge of the not-for-profit sector and community services system; (Asset)

Skills

Excellent interpersonal skills; Above-average attention to detail; Ability to type quickly and with a low number of errors; and, Fluency in English and French.

Personal Attributes

Honest and trustworthy; Respectful; Possess cultural awareness and sensitivity; Demonstrates sound work ethics; Curiosity; Willingness to work flexible hours; and, Communicates well with staff.

About CNEO:

Are you a curious, compassionate individual looking to make an impact in people's everyday lives? Do you work well under pressure? This may be the job for you!

The Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community, including:

Information & Referral Services (2-1-1 and 211Ontario.ca); Service & Resource Publications; Data Leasing; Email Broadcast; Community Information Bulletin; Service Record Translation; Service Record Management; and Provision of Community Needs Data.
The Community Navigation of Eastern Ontario welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Hiring Process:

CNEO does not utilize any type of artificial intelligence during the hiring process. The review of applications is done by the director of operations and applications are read in the order that they are submitted. While we thank all applicants, only those who are retained will be contacted.

CNEO's hiring process consists of a preliminary screening message via Indeed if the application is retained, then a telephone call to assess language proficiency and discuss the role, then a formal interview and written test, and ends with a reference check process.

Conditions:

$23,00 an hour, 35 hours a week Submit application by: end of day September 26th, 2025. Hybrid / remote work after the training period is completed; must be able to travel to the CNEO office in case of technical issues.

Agent.e de projets speciaux - Inscriptions (plusieurs postes disponibles)

Description du poste:

Voulez-vous aider des enfants a recevoir des jouets pour Noel? Aidez a les inscrire cet automne!

Contrat a temps plein, sur une periode de deux mois (15 octobre au 19 decembre 2025).

Portee des responsabilites/Ligne d'autorite:

Relevant de la directrice des operations et sous la direction et l'encadrement de la coordonnatrice de la formation et de l'assurance de la qualite, l'Agent.e de projets speciaux - Inscriptions (APSI) est responsable d'inscrire les appelants aux programmes saisonniers, en anglais et en francais, de l'enregistrement precis des appels, de la saisie des donnees, de la sensibilisation et des autres taches administratives, selon les besoins.

Activites cles :

Inscrire ou referer les appelants au programme saisonnier approprie, en utilisant les logiciels fournis Repondre aux clients de facon polie, precise et appropriee, dans la langue officielle de leur choix Verifier les messages vocaux et electroniques a intervalles reguliers et les transmettre a la personne appropriee, en temps opportun Appuyer les initiatives speciales liees a la prestation de service, au besoin Participer a toute autre tache administrative assignee

Exigences professionnelles

Connaissances et experience:

Familiarite avec Microsoft Office Familiarite avec les operations d'un centre d'appel (un atout) Experience dans la saisie de donnees (un atout) Connaissances du secteur sans but lucratif et des services sociaux (un atout)

Competences

Excellentes competences relationnelles Bonne attention au detail Capacite de taper rapidement et avec precision sur un clavier Maitrise du francais et de l'anglais

Aptitudes personnelles

Honnetete et fiabilite Respect Sensibilite culturelle Ethique de travail Curiosite Disponibilite en matiere d'horaires variables Communication efficace avec le personnel

A propos du NCEO :

Etes-vous une personne curieuse et compatissante, cherchant a avoir un impact positif sur la vie des gens? Vous travaillez bien sous pression? Voici un travail qui pourrait vous interesser!

La Navigation communautaire de l'est ontarien (NCEO) est un organisme bilingue a but non lucratif. Il offre, par le biais de l'Internet et d'autres medias electroniques, un acces multilingue aux services sociaux, de sante et gouvernementaux, incluant:

Services d'information et d'aiguillage (I-A) (2-1-1 et 211Ontario.ca)

Publications en matiere de services et de ressources

Location de donnees

Diffusion par courriel

Babillard d'information communautaire

Traduction de dossiers

Service de gestion de dossiers

Provision de donnees sur les besoins communautaires

La Navigation communautaire de l'est ontarien invite et encourage les candidatures de personnes ayant un handicap. Toutes les mesures raisonnables seront prises pour fournir aux postulants les adaptations demandees durant toutes les etapes du processus de selection.

Processus de recrutement :

Le NCEO n'utilise aucun type d'intelligence artificielle pendant le processus de recrutement. La verification des CVs est effectuee par la directrice des operations; les candidatures sont lues dans l'ordre dans lequel elles ont ete soumises. Nous remercions tous les candidats, mais seuls ceux qui sont retenus seront contactes.

Le processus de recrutement de CNEO comprend une preselection par message via Indeed si la candidature est retenue, puis un entretien telephonique pour evaluer les competences linguistiques et discuter du poste. Cela sera suivi d'une entrevue formelle et d'un test ecrit, et se terminera par une verification des references.

Conditions :

$23,00 de l'heure, 35 heures par semaine Soumettre l'application par : fin de journee 26 septembre, 2025. Ce poste est disponible dans un modele hybride et/ou de teletravail suivant la formation; le candidat doit pouvoir se rendre au bureau du NCEO en cas de problemes techniques
Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 9.5 weeks

Pay: $21.00-$23.00 per hour

Benefits:

Casual dress On-site parking Work from home
Ability to commute/relocate:

Ottawa, ON K1G 4K3: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you available to work Monday to Friday from 8:30 am-4:30 pm from October 15th to December 19th? Please list any other commitments that would interfere with this work.
Language:

English (required) French (required)
Work Location: Hybrid remote in Ottawa, ON K1G 4K3