Job Description

Overview

As the Special Investigator, you will be responsible and accountable for the investigation, evaluation, monitoring and management of assigned investigations to protect Manitoba Public Insurance (MPI) from financial risk, and enable court preparation and testimony. You will also work in the best interest of the claimant while at the same time protecting MPI's interest to investigate and report on fraud trends, proactively identifying concerns and opportunities for fraud.

Responsibilities

• Investigate claims which may place Manitoba Public Insurance at financial risk. This includes:
• Use superior case management, and organizational skills to collect information from numerous sources to form an investigative plan.
• Interview witnesses, claimants and other sources in the community. Obtain comprehensive statements.
• Review adjuster and estimator notes and all related documentation.
• Review statutory declarations and / or statements related to the claim.
• Ensure the investigation meets the standards for civil or criminal prosecution.
• Prepare a comprehensive report (investigative narrative) to SIU Management which may lead to criminal charges or denial of the claim.
• Provide recommendations to Service Centre Management, adjusters and estimators.
• Provide professional testimony in criminal and in civil proceedings, as required.

Qualifications

• Diploma in Business Administration or related field, plus 6 course credits towards the Insurance Institute designation (CIP)
• Additional training/coursework in fraud/complex investigations is an asset.
• Six years of progressive investigative experience, with experience in adjusting, estimating, and/or investigating fraudulent or risky claims
• Graduate of a recognized Canadian law enforcement program
• Five years of progressive investigative experience
• Fraud investigative experience in criminal or financial/commercial crime
• Working knowledge and understanding of applicable legislation, including the MPIC Act, the Highway Traffic Act, and the Drivers & Vehicles Act, and FIPPA / PHIA
• Familiarity of the civil litigation process, provincial statutes, the Charter of Rights, the Criminal Code of Canada, Powers of Arrest, search & seizure, rules of evidence, Judges Rules, case law involving pertinent Court decisions is an asset
• Proven ability to handle conflict and criticism in a positive and professional manner
• Demonstrated written communication and/or note taking skills

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work program
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It's important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.