Job Description

Join our amazing Elora Mill team and work in a beautiful environment, creating unforgettable memories for our Special Event clients.

If you have a passion for sales, exceptional cuisine, and providing extraordinary service, this might be the role for you. As a part of the Sales Team, the individual in the Special Event Consultant role is able to maintain client relationships and provide the superior service Pearle Hospitality is known for. The Consultant is someone who fosters trust with clients while delivering incredible client experience. Guest-focused, and with an eye for details, Consultants work tirelessly to not only guarantee those event sales but also promote return business with flawless event execution.

What makes you the perfect candidate:

You love the idea of being part of somebody's special day and helping to plan an unforgettable experience. You are passionate about providing genuine and thoughtful service and support to clients planning their special events. You are highly organized with an incredible eye for detail.

Key Accountabilities

Meet with clients and guests to develop an event that will meet and exceed expectations based on budget given, size of event, tone, desired outcomes, etc. Conduct first visit appointments with potential clients and consistently prepare appropriate sales strategies for each first appointment. Skillfully adapt style based on guest tone, personality, budget, culture, etc to ensure that client's vision is understood and that appointments are successful. Work with clients every step of the way ensuring regular communication so that every detail of their special day is attended to. Ensure hand-off to the operations team is a top priority at Tastings, Rehearsal, Day of Event. Provide feedback from clients throughout the planning process and after event, both positive and constructive, for the purpose of consistently improving offerings and service levels for all events. Effectively and accurately maintain client files and event details, keep strict confidentiality of all business dealings and clients' personal information. Respond effectively to rectify guest concerns and handle complaints to ensure positive guest recovery. Seek creative ways to improve service levels within all aspects of the position. Maximize revenue by up-selling contracted products and identifying additional revenue opportunities based on the event profile and guest budgets. Meet and exceed individual sales targets and the team's profitability goals while holding self, and others, accountable for achieving results.

Skills & Experience:

Knowledge:

Opera, Micros and OpenTable systems is an advantage. Thorough understanding of MS Office Suite. Strong food and beverage knowledge

Organization:

Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary. Well-developed organization and time management skills. A keen eye for detail

Communication:

Listen attentively to customer requests, able to accurately identify needs or suggest appropriate solutions/alternatives.

Sales:

A minimum of 3 years' experience in a Hospitality Sales role

Advantages to being part of the Elora Mill Hotel & Spa Team:

Competitive wages Benefit eligibility for permanent team members after 3 months Discounts at all Pearle Hospitality properties (restaurants, hotels, golf and spas) Training and Development to support personal & professional growth Career opportunities across all Pearle Hospitality properties A fun place to work with an amazing team & company culture!
Pearle Hospitality and affiliated companies, including Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance Store discount Vision care Wellness program
Ability to commute/relocate:

Elora, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bardo, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:

Event Sales: 2 years (preferred)
Work Location: In person