Job Description

Le/la Specialiste du service sur le terrain travaillera au sein de l'unite commerciale Process Measurement & Control (PMC), plus precisement dans l'equipe de service pour le soutien aux clients, le developpement de l'equipe et la formation. Cette personne sera le visage de Honeywell et travaillera avec les clients et les organisations internes pour resoudre les problemes. L'objectif de ce poste est de fournir un soutien client, un support technique avance sur le terrain, ainsi que de la formation et du developpement pour l'equipe. Le poste est situe a Brossard, Quebec, Canada.


Vous serez responsable de la calibration, l'inspection , l'identification, de l'investigation, de la resolution, de l'analyse des causes profondes et de la reproduction des problemes techniques complexes rencontres par notre equipe sur le terrain. Vous contribuerez a l'exactitude, a la rapidite des retours et a la satisfaction client. Vous developperez une comprehension approfondie des besoins des clients. Vous soutiendrez la culture du partage des connaissances, les methodologies et les outils. Vous participerez au developpement des programmes de formation pour notre organisation de terrain. Vous veillerez a la documentation et a l'enregistrement appropries de toutes les activites et communications.

Responsabilites principales

Excellente connaissance des outils manuels relatif a ce travail ainsi que de leur utilisation adequate, incluant un multimetre numerique Capacite a diagnostiquer des problemes materiels/logiciels et a les resoudre afin de retablir le bon fonctionnement des systemes Fournir un soutien direct aux clients internes et externes Faire le lien entre le service sur le terrain et l'assistance technique & l'ingenierie Rediger des rapports d'analyse detailles, precis et en temps opportun Fournir un soutien technique afin d'apaiser les preoccupations des clients Preparer des soumissions et gerer les dossiers clients Planifier et coordonner les rendez-vous de service Avoir une bonne capacite a gerer des projets exigeants pour assurer la satisfaction client Collaborer avec plusieurs disciplines et intervenants Excellentes competences en communication ecrite et verbale (Francais/Anglais) Hautement motive, organise et capable de travailler de facon autonome Attitude collaborative et esprit d'equipe

Exigences

Diplome d'etudes postsecondaires en genie electrique, electromecanique, instrumentation et controle ou en genie logiciel Minimum de 3 ans d'experience en services en chantier ou dans un role similaire. Permis de conduire valide (classe 5)

Atouts

Experience significative dans l'application des meilleures pratiques en service client et support produit Autonomie et capacite a gerer plusieurs clients et engagements Experience dans le domaine industriel (preferee) Bonnes aptitudes interpersonnelles et excellentes competences de communication Fort esprit d'amelioration continue et leadership affirme Experience avec Salesforce.com, SharePoint, SAP, Excel Excellentes competences en organisation Capacite a former d'autres personnes Capacite a motiver une equipe Maitrise de la suite Microsoft Office (Excel, Word, SharePoint et PowerPoint)

The Field Service Specialist will be working within the Process Measurement & Control (PMC) business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position is to provide customer support, advanced field technical support, and training & development for the team. The position is located in Brossard, Quebec, Canada.


You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support a focus on accuracy, timely feedback, and customer satisfaction. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documentation and recording of all activity and communication.

Key Responsibilities

Strong knowledge of the tools related to the trade , including a digital multimeter Ability to troubleshoot hardware/software and solve equipment problems Provide direct support to internal and external customers Investigate and resolve technical issues Act as liaison between Field Service and Technical Support/Engineering Create timely, detailed, and accurate analysis reports Provide technical service and customer solutions Prepare service quotations and manage service documentation Schedule and coordinate service appointments Manage challenging projects to ensure customer satisfaction Ensure team technical competency Collaborate with multiple departments and stakeholders Excellent written and verbal communication skills both French and English Highly motivated, organized, and able to work independently Collaborative and team-oriented mindset

You Must Have

Minimum of 3 years of experience in field service engineering or a related role. High School Diploma + DEP Valid Class 5 driver's license

We Value

Significant experience in customer and product support DEC, Engineering degree or equivalent work experience Industry experience preferred Strong communication and interpersonal skills Continuous improvement mindset and leadership capabilities Experience with Salesforce.com, SharePoint, SAP, Excel Excellent organizational skills Ability to train and motivate others Proficiency in Microsoft Office (Excel, Word, SharePoint, PowerPoint)



Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.