Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

*Le bilinguisme Fran\xc3\xa7ais / Anglais est REQUIS.*

*Bilingualism English / French is REQUIRED.*

PRINCIPALES FONCTIONS ET RESPONSABILIT\xc3\x89S :

• Servir de principal point de contact pour les patients
• Communiquer avec les patients pour recueillir de l\xe2\x80\x99information et les renseigner sur les services offerts par le programme
• Servir d\xe2\x80\x99expert en remboursement dans le territoire qui lui est confi\xc3\xa9
• Renseigner les patients sur les services du programme, y compris, sans s\xe2\x80\x99y limiter, une formation sur l\xe2\x80\x99auto-injection, les options en mati\xc3\xa8re de pharmacie et le soutien au remboursement
• Assurer la coordination des services aux patients en temps opportun pour offrir un acc\xc3\xa8s rapide et continu au traitement
• Travailler en collaboration avec les autres membres de l\xe2\x80\x99\xc3\xa9quipe dans divers r\xc3\xb4les pour coordonner le cheminement du patient et assurer l\xe2\x80\x99int\xc3\xa9gration du patient
• G\xc3\xa9rer tous les aspects de la couverture pour maximiser et maintenir la couverture d\xe2\x80\x99assurance du m\xc3\xa9dicament d\xe2\x80\x99ordonnance
• Interagir r\xc3\xa9guli\xc3\xa8rement avec les compagnies d\xe2\x80\x99assurance, les pharmacies et d\xe2\x80\x99autres professionnels de la sant\xc3\xa9 pour offrir un soutien optimal en mati\xc3\xa8re de remboursement
• Coordination des ordonnances (initiales et renouvellements)
• Signaler les effets ind\xc3\xa9sirables
• Autres t\xc3\xa2ches connexes qui lui sont confi\xc3\xa9es

***

PRIMARY DUTIES AND RESPONSIBILITIES:

• Key point of contact for patients
• Contact patients to gather information and educate patients on program services
• Be a reimbursement expert in his/her assigned caseload territory
• Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
• Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
• Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
• Manage all aspects of coverage to maximize and maintain prescription drug coverage
• Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
• Coordination of prescriptions (initial and renewal)
• Adverse Event reporting
• Ad hoc duties as assigned

What your background should look like

EXP\xc3\x89RIENCE ET SCOLARIT\xc3\x89 REQUISES :

Exigences :

• Dipl\xc3\xb4me postsecondaire ou grade d\xe2\x80\x99associ\xc3\xa9 ou une combinaison \xc3\xa9quivalente d\xe2\x80\x99\xc3\xa9tudes et d\xe2\x80\x99exp\xc3\xa9rience est exig\xc3\xa9
• Bilinguisme (anglais/fran\xc3\xa7ais) est un atout (obligatoire pour les postes au Qu\xc3\xa9bec)
• Exp\xc3\xa9rience du service \xc3\xa0 la client\xc3\xa8le

Atouts :

• Baccalaur\xc3\xa9at
• Exp\xc3\xa9rience dans le domaine du remboursement public ou priv\xc3\xa9 tiers, dans un centre d\xe2\x80\x99appel ou dans l\xe2\x80\x99industrie pharmaceutique, dans la vente, les soins g\xc3\xa9r\xc3\xa9s, le soutien clinique ou toute exp\xc3\xa9rience connexe, un atout
• Exp\xc3\xa9rience du service \xc3\xa0 la client\xc3\xa8le
• Compr\xc3\xa9hension de l\xe2\x80\x99information m\xc3\xa9dicale
• Connaissances des programmes de remboursement publics, priv\xc3\xa9s et f\xc3\xa9d\xc3\xa9ral
• Exp\xc3\xa9rience de l\xe2\x80\x99utilisation d\xe2\x80\x99un syst\xc3\xa8me de GRC un atout.
• Bonnes aptitudes de gestion de projets
• Connaissance de SalesForce.com un atout

COMP\xc3\x89TENCES, CONNAISSANCES ET APTITUDES REQUISES :

• Aptitudes exceptionnelles dans le service \xc3\xa0 la client\xc3\xa8le et excellente \xc3\xa9tiquette au t\xc3\xa9l\xc3\xa9phone
• Ax\xc3\xa9 ou ax\xc3\xa9e sur les r\xc3\xa9sultats et les d\xc3\xa9tails
• Tr\xc3\xa8s bonnes comp\xc3\xa9tences d\xe2\x80\x99analyse et d\xe2\x80\x99organisation
• Excellentes aptitudes de gestion du temps et des urgences
• Capacit\xc3\xa9 \xc3\xa0 collaborer efficacement avec les associ\xc3\xa9s de programme
• Capacit\xc3\xa9 \xc3\xa0 travailler de fa\xc3\xa7on autonome \xc3\xa0 distance
• Capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer plusieurs t\xc3\xa2ches et priorit\xc3\xa9s concurrentes
• Capacit\xc3\xa9 \xc3\xa0 communiquer efficacement oralement et par \xc3\xa9crit en anglais et en fran\xc3\xa7ais (oral et \xc3\xa9crit) pour les postes au Qu\xc3\xa9bec et au Nouveau-Brunswick
• Tr\xc3\xa8s bonnes aptitudes en information et connaissance de Microsoft Office
• Capacit\xc3\xa9 \xc3\xa0 s\xe2\x80\x99adapter aux changements ou \xc3\xa0 l\xe2\x80\x99ambigu\xc3\xaft\xc3\xa9
• Capacit\xc3\xa9 \xc3\xa0 respecter les normes de rendement et les proc\xc3\xa9dures exig\xc3\xa9es par le programme

***

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requirements:

• A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required
• Bilingualism (English/French) is an asset (requirement for province of Quebec)
• Experience in a customer service setting

Assets:

• Bachelor\xe2\x80\x99s degree
• Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
• Experience in a Customer Service setting
• Comprehension of medical information
• Knowledge of public, private and federal reimbursement an asset
• Previous work using a CRM system an asset
• Project management skills
• Knowledge of SalesForce.com an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service skills and phone etiquette
• Detail and result oriented
• Strong analytical and organizational skills
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to manage multiple tasks and priorities at once
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Strong computer skills and knowledge of Microsoft Office
• Ability to adapt to change and ambiguity
• Adhere to Performance Standards and Procedures required by the program

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnelles.

The successful candidate will/may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\xe2\x80\x99 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

.

Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora