Job Description

Sotheby's International Realty Quebec est a la recherche d'un(e) Specialiste du Service a la Clientele - Finances professionnel(le), axe(e) sur le service client, dote(e) d'une personnalite amicale et enthousiaste, pour se joindre a notre equipe de Montreal. Le ou la candidat(e) ideal(e) est reconnu(e) pour son sens du detail et son experience solide en prestation de service client exceptionnel. Ce poste est entierement en presentiel a notre bureau du centre-ville de Montreal.

Avec plus de 35 bureaux et pres de 750 courtiers a travers le pays, Sotheby's International Realty Canada est la marque immobiliere et de style de vie la plus prestigieuse au monde.

Si vous souhaitez faire evoluer votre carriere au sein d'une entreprise reputee pour l'excellence de sa marque, son innovation technologique et son service client exceptionnel, nous aimerions avoir de vos nouvelles!

Responsabilites principals:

Creer et mettre a jour les profils des courtiers dans le logiciel de gestion des transactions de l'entreprise Traiter les paiements des courtiers pour les frais de l'entreprise, saisir les frais mensuels recurrents et gerer la facturation des courtiers Effectuer le suivi des soldes impayes et des informations de carte de credit expirees Preparer et envoyer les releves mensuels, trimestriels et annuels aux courtiers, incluant les rapports de ventes, rapports fiscaux et feuillets annuels T4A et RL-1 Repondre aux demandes des courtiers et collaborer avec l'equipe de comptabilite corporative concernant les retrofacturations et problemes de facturation Recevoir et deposer les paiements entrants, et faire correspondre les confirmations de paiement aux registres bancaires Gerer la correspondance liee aux transactions et collaborer avec le coordonnateur des transactions de l'entreprise au besoin Entrer les factures de transaction dans le logiciel de gestion des transactions de l'entreprise Traiter les versements aux courtiers, incluant la verification de tous les documents de paiement et ecritures comptables Verifier les depots en fideicommis et maintenir la correspondance avec les notaires et agences en lien avec les paiements de transactions Faciliter les transferts bancaires et paiements par virement au besoin

Competences requises:

Sens aigu du service a la clientele Esprit rigoureux, organise et capable de gerer plusieurs taches a la fois Excellentes aptitudes en communication et relations interpersonnelles Capacite a travailler de facon autonome et en equipe Aptitude a evoluer dans un environnement dynamique Maitrise du francais et de l'anglais, a l'oral comme a l'ecrit

Experience et formation:

Experience prealable dans le secteur immobilier Experience avec Acomba et Nexone consideree comme un atout

Ce que nous offrons:

Salaire annuel de 62 500 $ a 67 500 $, selon les competences et l'experience Regime complet d'avantages sociaux incluant assurance sante, dentaire et vie Programme d'aide aux employes (PAE) Programme de mieux-etre Jours de vacances payes Jours de maladie et personnels payes Environnement de travail inclusif et collaborative
Nous nous engageons a offrir l'egalite des chances en matiere d'emploi a tous nos employes et candidats, et croyons que les meilleures equipes sont composees de perspectives et de personnes diversifiees. Nous offrons des mesures d'adaptation raisonnables aux candidats en situation de handicap tout au long du processus de recrutement et collaborerons avec vous afin de vous soutenir dans votre role.

Seuls les candidats retenus pour une entrevue seront contactes. Nous vous remercions de votre candidature et de l'interet porte a notre entreprise.

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Sotheby's International Realty Quebec is looking for a professional and client-driven Client Care Specialist - Finance with a friendly and enthusiastic personality to join our Montreal team. The ideal candidate will be highly detail-oriented with a strong track record of delivering exceptional client service. This role is fully in-office at our downtown Montreal office.

With over 35 offices and nearly 750 agents nation-wide, Sotheby's International Realty Canada is the world's most prestigious real estate and lifestyle brand.

If you are interested in an opportunity to elevate your career with a company renowned for brand excellence, technology innovation, and exceptional client service, we'd love to hear from you!

Key Responsibilities:

Create and update broker profiles in the company's transaction management software Process broker payments for company charges, post recurring monthly fees and manage broker invoices Follow up with brokers on outstanding balances and expired credit card information Prepare and send monthly, quarterly and annual statements to brokers, including sales reports, tax reports and annual T4A and RL1 slips Respond to broker inquiries and liaise with the corporate accounting team on chargeback and invoice issues Receive and deposit incoming payments, and match payment confirmations to bank records Handle transaction-related correspondence and liaise with the company's Transaction Coordinator as required Input transaction invoices into the company's transaction management software Process payment disbursements to brokers, including the verification of all payout documents and accounting entries Verify deposits held in trust and maintain correspondence with notaries and agencies in relation to transaction payments Facilitate bank transfers and wire payments as required
Required Skills:

Client-service mindset Detail-oriented and organized with the ability to multitask Excellent communication and interpersonal skills Capable of working independently as well as part of a team Able to thrive in a fast-paced environment Fluent in French and English, spoken and written
Experience and Education:

Previous real estate industry experience Experience with Acomba and Nexone is an asset
What We Offer:

Annual salary of $62,500 to $67,500, commensurate with skills and experience A comprehensive benefits package, including extended health, dental and life insurance Employee Assistance Program (EAP) Wellness program Paid vacation days Paid sick and personal days Supportive and inclusive work environment
We are committed to providing equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working with us.

Only applicants who have been selected for an interview will be contacted. We appreciate your application and thank you for your interest.

Job Types: Full-time, Permanent

Pay: $62,500.00-$67,500.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care Wellness program
Ability to commute/relocate:

Montreal, QC: reliably commute or plan to relocate before starting work (required)
Experience:

real estate: 1 year (required)
Work Location: In person