Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsPrincipales Fonctions et Responsabilit\xc3\xa9s:

• Cr\xc3\xa9er et maintenir les dossiers des patients dans le CRM en s\'assurant que l\'information document\xc3\xa9e est exacte et mise \xc3\xa0 jour r\xc3\xa9guli\xc3\xa8rement

• Ex\xc3\xa9cuter des t\xc3\xa2ches administratives essentielles \xc3\xa0 la progression des patients \xc3\xa0 travers le Programme

• Assurer l\'int\xc3\xa9grit\xc3\xa9 des donn\xc3\xa9es

• Agir en tant que liaison entre les autres membres de l\'\xc3\xa9quipe

• S\xe2\x80\x99occuper des t\xc3\xa9l\xc3\xa9copies (entrant/sortant) de mani\xc3\xa8re appropri\xc3\xa9e et en temps opportun

• Organiser l\'horaire de travail pour compl\xc3\xa9ter les heures de travail dans plusieurs fuseaux horaires

• \xc3\x89tiqueter et joindre les documents au CRM

• Capacit\xc3\xa9 \xc3\xa0 couvrir diff\xc3\xa9rents quarts de travail

• Fonctions ad hoc telles qu\'attribu\xc3\xa9es

Primary Duties and Responsibilities:

• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
• Execute administrative tasks critical to the progression of patients through the Program
• Ensure data integrity
• Act as a liaise between other members of the team
• Handling faxes (incoming/outgoing) accordingly and timely
• Organize work schedule to complement working hours in multiple time zones
• Labeling and attaching documents to the CRM
• Ability to cover various shifts
• Ad hoc duties as assigned

Exp\xc3\xa9rience et Niveau d\'Education Requis:

• Excellentes comp\xc3\xa9tences en informatique

• Minimum de 2 ans d\'exp\xc3\xa9rience dans un r\xc3\xb4le administratif ou de saisie de donn\xc3\xa9es similaire

• Exp\xc3\xa9rience avec le logiciel SalesForce (ou exp\xc3\xa9rience avec un syst\xc3\xa8me de CRM) est un atout

• Exp\xc3\xa9rience avec le logiciel de t\xc3\xa9l\xc3\xa9copie (MyFax ou Right Fax) un atout

• Dipl\xc3\xb4me d\'\xc3\xa9tudes secondaires ou scolarit\xc3\xa9 postsecondaire pr\xc3\xa9f\xc3\xa9r\xc3\xa9

• Formation professionnelle technique ou combinaison \xc3\xa9quivalente d\'exp\xc3\xa9rience et de formation.

• 2 ans d\'exp\xc3\xa9rience directement reli\xc3\xa9e.

Comp\xc3\xa9tences, Connaissances et Aptitudes Requises:

• Connaissance de la terminologie m\xc3\xa9dicale est un atout

• Capacit\xc3\xa9 \xc3\xa0 travailler de fa\xc3\xa7on autonome

• Capacit\xc3\xa9 \xc3\xa0 fournir une assistance aux membres de l\'\xc3\xa9quipe pendant les p\xc3\xa9riodes de charge de travail accrue

• Capacit\xc3\xa9 \xc3\xa0 reconna\xc3\xaetre et \xc3\xa0 questionner des donn\xc3\xa9es anormales et d\xe2\x80\x99intensifier le travail \xc3\xa0 faire si n\xc3\xa9cessaire

• Capacit\xc3\xa9 de pr\xc3\xa9voir et d\'ajuster l\'horaire et ajuster la charge de travail

• Solides comp\xc3\xa9tences analytiques

• Comp\xc3\xa9tences interpersonnelles et de leadership efficaces

• Sens de l\'organisation; souci du d\xc3\xa9tail

• Capacit\xc3\xa9 \xc3\xa0 respecter syst\xc3\xa9matiquement les \xc3\xa9ch\xc3\xa9ances; Comp\xc3\xa9tences en gestion du temps et capacit\xc3\xa9 \xc3\xa0 \xc3\xa9tablir les priorit\xc3\xa9s

• Excellentes aptitudes de r\xc3\xa9solution de probl\xc3\xa8mes; capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes avec efficacit\xc3\xa9 et efficience

• Connaissance de Microsoft Word, Excel, PowerPoint et d\'autres programmes Office

• Aptitude \xc3\xa0 communiquer efficacement en anglais et en fran\xc3\xa7ais (oral et \xc3\xa9crit) pour les provinces du Qu\xc3\xa9bec et du Nouveau-Brunswick

Experience and Educational Requirements:

• Excellent computer skills
• Minimum 2 years experience in a similar administrative or data entry role
• Experience with the SalesForce software (or experience with a CRM system) an asset
• Experience with the faxing software (MyFax or Right Fax) an asset
• High School Diploma or Post Secondary schooling preferred
• Technical vocational training or equivalent combination of experience and education
• 2 years directly related experience

Minimum Skills, Knowledge and Ability Requirements:

• Knowledge of medical terminology an asset
• Ability to work autonomously
• Ability to provide assistance to team members during periods of increased workload
• Ability to recognize and question abnormal data and escalate if need be
• Ability to foresee and adjust scheduling and adjust workload
• Strong analytical skills
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnelles.Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnellesWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\xe2\x80\x99 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time.Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyAmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Salary Range*$37,100 CAD - 55,110Affiliated Companies:Affiliated Companies: Innomar Strategies

Cencora